美國長住套房飯店 - 亞特蘭大 - 利西亞泉(Extended Stay America Suites - Atlanta - Lithia Springs)

DO NOT STAY in this hotel. I rented for the weekend to visit six flags. The area was extremely sketchy not to mention visible cars broken into. The customer service was beyond awful. They tell you if you’re checking in later to call ahead which I did 3 times and nobody was ever available to answer. Each time I waited over 15 mins to get a live person. Then when I did they assured me that front desk will be there once I arrive and to just dial ‘0’ in the phone lobby. Once I arrived there was nobody working and I waited over an hour and was unable to check in. Mind you I was traveling with my sibling who I managed to get authorized to check in as she arrived before me and they still didn’t allow her to check in. But they sure went ahead and charged me for the stay. The best part everyone who walked by us in the lobby stated this is normal and all knew that the front desk person is probably high smoking somewhere or sleeping on the job.

Rude manager at the front desk was not present then acted like my boyfriend and i were interrupting her day. Looks like she needs to stay away from the red bulls as she was fidgeting around uneasy as we wer trying to confirm our booking.

There was nothing that I liked about this hotel. I was given 2 dirty rooms. I checked in before midnight and I needed rest so it was very inconvenient to keep going back and forth to the front desk to change rooms.

The front desk employee “Mimi” was unhelpful and didn’t know what she was doing. She double charged me for the room and refused to refund me my money. The General Manager was extremely accommodating and helpful and immediately refunded my money.

Renee at the front desk was super helpful . Recommend staying here

No ice machine, but I had a pleasant stay.

Virtual appearance in front of the building not inviting and carpets in the lobby and hallways not clean.

I found my suite was very clean and the staff was very friendly.

It was a good stay I would stay again just the tvs wasn't working so I didn't have nothing to watch