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We stayed at the Hampton Inn Suites by Hilton Montreal-Dorval for 1 night before an early flight the next morning departing from the Montreal Airport. Check-in was fine and the room was adequate. The airport shuttle operated as it should have on the morning of our flight. I should also mention that we paid extra to leave our vehicle in their parking lot for the duration of our vacation (3 days). No issues there. The problem was the shuttle on our return to the hotel to retrieve our vehicle. We called the hotel upon arrival and reception mentioned that the shuttle was not running. The man told us to take a taxi and that they would reimburse us in full. We took a taxi, got the receipt and arrived back at the hotel. The person working at the reception desk told us that they could not reimburse us because the taxi receipt was unreadable. After a brief conversation, the hotel agreed to, once again, reimburse us in full upon presentation of the transaction on our credit card statement. Once we got home, we emailed the banking transaction to the hotel. They refused, once again, to reimburse us. The hotel said they would get back to us, but they never did. I guess the hotel felt as though a small taxi fare in the range of $25 for a service (shuttle) they should have been able to provide in the first place was too much to ask. I am a Hilton Honors member and I will not stay here again.

I recently spent a couple nights at the Sheraton Montreal Airport (one night stays on each end of a trip) and while the stays were good overall, I would say there's a lot of opportunity for the hotel to improve. I've stayed here many times over the years, but I haven't been in a couple years. Returning this time, I felt it was a good hotel with a lot of potential. I just got the feeling there is a lack of attention to detail in a lot of areas. The first night I stayed, there was no explanation of the dining situation. The television stated the restaurant and room service was not available. When I went down to the lobby I noticed the restaurant is in fact running. I'm not sure if room service is also open and the information was outdated. The Club lounge was also closed. They do provide soft drinks and complementary sandwiches which is a decent compromise however. There is a beautiful new fitness centre, but it was initially difficult to locate. It would have been nice that its location was explained when checking in and better signage. After walking around I finally asked a cleaner for its location and eventually found it. The machines don't seem to have television or anything hooked up to them which would be a welcome addition if possible. Overall this is a good hotel with a lot of potential. It felt like things got shut down due to Covid and just never really restarted. While other hotels have made the move back to normalcy, this one still felt like it was in transition. The staff were friendly and the facilities are clean. Some of the furniture is probably due to be replaced, but again we are talking minor improvements. I would return to this hotel, I just hope to see more things back to normal and better communication. Not having room service is a big problem.