I stayed at this hotel from the 12th to the 14th of February. I left all my travel money and my wedding ring in the safe for security, when I left for the airport and check out, I forgot my belongings inside the room safe where I had put my personal password, the big problem starts there. When contacting the hotel, the enormous difficulty began to respond and check the room, after more than 12 hours of the incident, they simply told me that there was nothing inside the safe and that in fact I was stolen inside the hotel safe, without any justification for how this happened and no goodwill movement to resolve the theft, acting normally at a loss of over $5,000 with no remorse or willingness to help the customer. very upset about being robbed inside a hotel that apparently seemed reliable, but it turned out to be completely obscure and without any security management, as belongings disappear from a safe that had a personal password and nobody takes care of it. other than that, the hotel had enormous difficulty in providing feedback, it did not respond to emails, calls, contacts via the booking app, showing itself to be completely conniving with the crime that occurred inside its facilities and not willing to do anything to solve it the same. Stay away from this hotel if you want to have your belongings safe, if you have no option, don't trust your room alone to anyone. Looks can be deceiving, don't go through the same problem as me. I'm putting photos of the room with my bags and then at the airport and my live ticket too, to prove my stay at the hotel and in what I said where I was rudely stolen inside the safe where I put my personal password, after forgetting my objects and get in touch two hours later someone had gone there and stolen all my money and wedding ring.
6 評價