Extremely disappointed in what we initially thought looked a nice hotel in the beautiful town of Stow On The Wold, Cotswolds. Photos do not show how tired this hotel really is, and it was soon clear that it is in desperate need of a facelift and update, in front of house, bedrooms and general restaurant/ lounge areas. Bedroom walls have scuff marks, limescale around the shower, the duvet cover was torn in the corner meaning duvet falling out, and I don’t think the underneath of the bed has been hoovered in a while. Photo attached of the inside of the bathroom cupboard. Needless to say we didn’t use it! Generally disappointed all round. The TV didn’t work either night we were there (much to our disappoin**ent as we were planning 2 early nights of chilling with some catch up viewing) and even though we expressed our disappoin**ent to the staff on both mornings, including the General Manager, we were told upon check-out that it was a ‘one-off event’ with the whole area having been affected. We were flatly refused a reduced rate for our inconvenience. On a plus side, the breakfasts were nice and service was swift and with a smile. The doors are kept open meaning there were flies on each occasion we ate in the restaurant which wasn’t great, but a pleasant enough room with a nice a**osphere on Saturday evening. I would recommend it for food if you’re looking for a meal with a relaxed a**osphere, but definitely Not as a hotel offering accommodation. You can book a much nicer, more modern and clean hotel for the same price in the same area.
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