智選假日套房飯店-默斯維爾(Holiday Inn Express & Suites Mooresville - Lake Norman)

The first nights we pull back our covers they were blood stains on the comforter and sheets, Saturday morning we got up we went to the pool housekeeping kept going to our room but they never cleaned it. We went downstairs to the front Dess. They told us we were supposed to request housekeeping we did she still never showed up we had to ask for clean sheets. She handed it to us. We had to make our own beds. We had to take the dirty sheets and the dirty towels outside the hallway, she still never showed up but she told my son just put the dirty sheets and towels outside the hallway with your trashcan. She never showed up to our room. Our room was never clean the entire time we were there.

Bathtub was clean but not rinced enough. The tub has a tilt to let it drain. I got in when the tub was dry and as soon as water reached my feet I slipped and fell. It was so slippery I couldn't get up and had to roll out onto the floor. I reported this by phone to front desk and again at reception the next morning. Luckily only scratch and bruises on arm and hip. What upset me was no response from management. If they tried to reach me I never received it.

Elevator was broken, we stayed on the 5th floor and had to walk up and down stairs during our stay. The pool was closed and unusable. Breakfast bar is cheap and not to good, a lot of the food sat and got hard.

I would stay here again just for the cinnamon rolls at breakfast. The entire breakfast selection was awesome and my daughter claims the bed was the most comfortable bed she has ever slept in.

Elevator was out of service, ac did not work, and my vehicle was broken into. It was parked near the front door, front desk claims they didn't hear anything, and there's been no update on if the cameras caught anything

Room was very small for price. Mattress in room 215 were worn out and soft with a hole in the middle of them. Worse night ever sleeping in a hotel room. Could not shut curtains to keep room dark and privacy for sleeping lights were dim and the room needed a good cleaning. I am a non smoker and to me it smelled of smoke

I rented a room for a weekend with the family, when we received and got to the room, the door was open with the TV on and the pillow by the foot of the bed, it looked like someone was watching TV. We received another room, and the room was really hot, no A/C and the AC unit cover was on the ground, we ended up again getting another room. The last room received was extremely smelly, like if someone was smoking there, so we just decided to find another hotel. Very surprisingly the awful experience at a Holiday Inn Hotel. Lack of maintenance.

The parking is tight and those with larger vehicles is even more difficult. Everything feels outdated and old

The first room we were given had not been cleaned and there was no bedding. The second room we were sent to was directly off the elevator. The floor had not been vacuumed, but the rest of the room seemed clean. The furniture was worn.