We checked out as soon as we arrived! First of all, they were resurfacing the parking lot and there was wet tar everywhere (not to mention the smell). One of our traveling companions has COPD which was exacerbated by the strong fumes! Tar is considered toxic and carcinogenic-as it contains cancer causing particles. We were Not told when we made this reservation that our stay would coincide with the resurfacing of the parking lot (very bad timing for a busy Saturday afternoon)! Aside from this, who wants to get tar all over their new luggage while rolling it up a hill (we weren't allowed to park near the hotel-had to use the lower parking lot). Even if we had decided to overlook the tar problem, we would have had to go elsewhere because the room that I had booked (and I called the number on the website to confirm) ”does not exist” on the ground floor (which we needed due to having small dogs with us)! When I questioned why a room that ”does not exist” was confirmed when I called, the gentleman at the front desk, replied, ”Oh, you can't believe everything that they tell you on the phone. When you call us, your call may be forwarded to the Reservations Dept. and they have no idea how we are set up here.” After multiple phone calls to other hotels and a few wasted hours of our time, we checked into a hotel a couple of miles away that met all of our needs. Of note, what we were told on the phone was consistent with what we experienced upon our arrival.
19 評價