巴黎拉德芳斯西-科龍貝萬怡飯店(Courtyard Paris la Defense West - Colombes)

Bel hôtel,mais dans un emplacement beaucoup trop bruyant côté tramway et route de grand passage

Great hotel, good customer service and best price.

Family visit successfully completed overall good hotel good location super breakfast

What can you do to improve? First off, how about not lying to your customers? I had to cancel my trip to Paris and reservation at this hotel because I lost my job recently. Called Marriott customer service and was told that my booking was non-refundable. I told them that I had no idea about this, and they said they would contact the hotel directly to cancel my reservation and have my money refunded. After a week I heard nothing but crickets. I called customer service again and they said the hotel said that they didn’t have my contact information. That’s odd, because it was on my reservation confirmation. That was lie #1. Lie #2 came today when I called customer service again and was told that the hotel told them that they tried to contact me but I didn’t respond. Really?!? I want my money back so believe you me I would have responded if they contacted me. Long story short, I’m filing a complaint with Marriott Corporate, disputing the charge on my credit card, and finally NEVER STAYING AT A MARRIOTT OWNED PROPERTY AGAIN!!! I am a Hilton Honors member and I should have reserved with Hilton. You live and learn I guess. This hotel gets an “F” for their horrible customer service. There’s an old saying - “It takes sometimes years to find a customer and only a second to lose one”. They not only lost me as a customer, but I will make it my personal mission to spread the word about their non-existent customer service.

Came across with one of the most pathetic experiences with this hotel room I can ever describe about!! Courtyard by Marriott you really need to either give better excuses for your non-working air conditioners or just get them serviced so that guests like us who pay a heavy price for these rooms can sleep in peace after a whole day of of tour!! Few rooms the AC's cooling quite well while the rest of us sleep in sweat!! Tried keeping the window open but the outside traffic & tram noise wouldnt let us sleep even for a minute!! Informed reception regarding the same along with many other guests, the staff just brushes it off saying the AC's have been set to heating mode due to winters!! I wonder Why??? If the guests feels cold he/she can just switch off the AC!! Thats Simple!! Why change the whole setting to Heat mode when it can be switched off??? Future guests who are planning to book your rooms here BEWARE!! DO NOT WASTE YOUR HARD EARNED MONEY ON THIS USELSS ONE!!

Crappiest Marriott ever. Reception desk refuse payment with Apple Pay and cash. After insisting they pretended to be fully booked and refused to cancel and refund booking. Disastrous experience before Olympics. The reception manager named Soukaina is a total waste of space. To avoid!