那不勒斯萬豪SpringHill飯店(SpringHill Suites Naples)

Very Happy

Für die 5. Person musste das Bett selbst hergerichtet werden. Zimmer direkt neben dem Eingangsbereich war extrem laut, da die anderen Gäste dort abends zusammen saßen.

Excelente lugar, muy limpio y tranquilo para pasar en familia, lo super recomiendo.El desayuno muy bueno, mi experiencia es espectacular

Ceiling was cracked bathtub didn’t drain properly. Asked about the internet not connecting desk said there were clouds in the sky! Carpet was filthy. No tissue

Room did not seem to be up to Marriot standards. Carpet was worn and dirty.

Very disappointing for the price. The entire hotel smelled horrible with their air freshener being pumped throughout the hotel. The lighting in the room was dark. The bathroom lighting was horrible. No water in the fridge. Would not stay there again.

It was my first time at the hotel and I was impressed with the size of the room, the cleanliness and the excellent service. It will be my hotel of choice every time I come to Naples.

I have never experienced such bad customer service as I did staying here for 4 nights. Housekeeping never came and cleaned our room. When I called and asked why our room wasn’t cleaned and towels weren’t replenished, the front desk was rude about and each time had some lame excuse. Every day I had to go and ask front desk for clean towels. Pool is not very safe, some random person just jumped over fence and was sitting in pool area smoking. To top it off the last day were there the breakfast lady yelled at my 10 year old son because apparently he spilled a little waffle batter on the floor. Overall very dissatisfied with my stay. At $200 dollars a night this hotel needs to work on customer service satisfaction.

It was my first time staying with Springhill Suites, as I usually stay at The Hampton Inn. It was a great experience and i will definitely stay there again!