I scheduled a stay at this property for one night during a family road trip. Three hours after the refund cut-off (for a stay the following night), we learned about a major winter storm that shut down roads and included threat of avalanches. For the sake of safety, we opted to delay our trip. I called the property immediately upon learning about the storm & requested they refund the stay (for the NEXT night, not that evening) even though it was few hours past the deadline. They never bothered to contact me or refund the money.
翻譯