Kicked off a long awaited family trip on a miserable note thanks to the Centennial. Stayed here for one night & it was truly a nightmare. Drove to Concord NH from Philly-- my family had been up since 4am & checked into the hotel at 4pm totally exhausted, hoping to take a nap. Entered our room, which was over the restaurant, & the music below us was bumping so loud that it sounded like we were above a packed bar. (Meanwhile it was a Monday & the restaurant was closed & totally unoccupied...) We called the front desk & requested the music to be lowered & they said they would try. Nothing changed, so we asked front desk staff face to face on the way to dinner if they could turn the music off by 9pm, they said ”we can make that happen.” Walked back in after dinner & they made a point to comment that they were were turning it off soon! (Again, the restaurant was lights off & totally unoccupied with music blasting.) 9, 10, then 11pm came & went & the music was still blaring. To the point where neither ear plugs nor headphones playing white noise could block out the drum beats. At this point, we're almost 24 hours without sleep. Between phone calls & face to face requests over a span of 7 hours, we asked for the music to be lowered 6x in total. Shortly after 11pm the music was finally turned off. We were told that maintenance had to come onsite to do it which still doesn't make sense to me-- as a professional hotel, you would think that there would be a way to control the volume of the music from a remote area such as the front desk, but it did not appear that this was the case. As a side note, when we were approaching hour 7 with no resolve, we tried commenting on the hotels Instagram. They deleted the comment within less than 2 minutes. Googled the manager of the hotel & his contact was no where to be found.
This is a terrible hotel. The rooms were dirty and unclean - and totally outdated. I was skeeved out by laying my head on the pillows which are who knows HOW old. The staff was unfriendly, did not care about their customers and barely available - coffee was empty in the morning - the breakfast (if you can call a couple of wrapped muffins breakfast on a tiny desk breakfast) was terrible. I stay in Concord quite a bit for work and I will NEVER again stay here, It's really bad.
I had a nice experience at this hotel the receptionist super nice, the place cleaned and cute, location 4 minutes driving from the Downtown, the hotel pool was nice and they have also hot tub plus sauna with is a plus for the guests. I’m totally happy with my staying at this hotel. I also brought my two dogs to the hotel they are pet friendly and my check in was super smooth…
Trendy budget hotel brand, lacking standard amenities, at a premium price. I travel frequently and generally like Hilton properties, so I tried Tru branded hotel while traveling through Concord, NH - for the first, and now last time. First, it's seriously overpriced, even compared to much nicer and roomier Hilton brands. Our room was tiny, probably the smallest hotel room I have ever stayed in. There was not enough room for two people to pass side by side. The furniture looked like it came from a DIY big box store. There was no closet, just a few hooks protruding from the already narrow corridor (that I caught my arm on 3 times) between the bed and the bathroom, and a hanger rod attached to the wall and ceiling. There was no microwave and one basic office-style chair at a small desk. The soap dispensers are about the size of a tube of caulking, and you need to squeeze them. We were generally pleased with the overall cleanliness and physical condition of the room, but otherwise we were very disappointed. Finally, the breakfast bar was attractive, but again, options were quite limited. So, if the hip minimalist dorm room vibe at a premium price is your thing, you may like this brand, otherwise stay with the tried-and-true brands and enjoy more space, more amenities, and save a little money.