搜尋貝爾維尤住宿

Stayed for a Friday and Saturday night. The location of this hotel makes it desirable. It is super close to the Levee, the aquarium, great dining and highway access. The front desk folks need to learn to be nice. If they are unhappy with their job; they should not be in the customer service industry. We had several negative run ins with night time front desk employees that were rude, not helpful and just angry. Simple request for more pillows was met with a response of “NO”. Trying to charge snack bar treats to our room was met with the response “again”. Now to be fair, the room was great; big and clean. The food for breakfast was a nice spread and everything was fresh. Sadly, I will not stay at this hotel again because there are many choices of hotels and if you can’t just be friendly and pleasant; you do not deserve my business.

We stayed at this hotel several times in the past and had a great experience however, this time was not at all! Prior to our arrival I asked the front desk to put some roses in our room since it was our anniversary which they did for me. When we arrived I was surprised to find that that the hotel was under renovations since I was not advised of that when booking the room. the parking was horrible, the front desk/lobby was dirty and there was one elevator working so, it took us 15 minutes just to get to our room. Don't count on breakfast either. We did get lucky and our room was renovated and nice. It was loud due to the renovations. the noise started fairly early in the morning which ****** because, we were there to relax. Despite all of that when we checked out and were heading towards home my wife realized that she left her earrings on the nightstand. I called the hotel and explained that she left her earrings could you please go tot the room and get them. The front desk clerk responded by saying that they were not allowed to go into the rooms. Now we all know that's not true because they went into my room to put the flowers on the table. They directed me to a website to fill out a lost and found report....I mean I didn't leave a sock there it was a $500.00 set of earrings. Anyway, filled out the report and a couple of days later I received an email stating that no items were found. I called the manager and left several messages. Didn't get a call back. I finally got lucky and caught him there and I explained to him what happened. He stated that he would look into the issue and call me back...never did. i called Choice Hotels and filed three complaints and still have not gotten a call back. So, today I called Newport Police Department and filed a theft report. This hotel is not worth the $420.00 I spent for two nights and please don't leave anything at the hotel because, they will tell you it's not there.

前台服務非常友善和專業。但是，我們的房間不是很乾凈。浴室很臟，還有浴室的水槽和牀單。迷你冰箱從來沒有被清理過，仍然可以從我們之前住過的人那裡得到飲料。我從來沒有住過一個地方，讓你支付9美元的穀物早餐。另外，當我們辦理入住手續時，我們被告知我們必須在12:00之前退房。幾個小時前，客房服務來了，敲了敲門，問我們什麼時候退房。我認為這是非常不專業的。另外，游泳池在8點關閉，因此，如果您的游泳池較小，則可能需要更多。位置非常好，停車非常方便。

早餐很好，位置很好，服務很好。

The rooms were extremely clean, the staff was friendly and checking through my Hilton’s Rewards App continues to make Hilton properties my first choice. The location is close to many attractions and it is a safe environment.

這是我第一次在The Residence Inn/The Phelps酒店,非常享受我的住宿。我的房間乾淨清新,可以欣賞到美國大塔的美景。我遇到的所有服務都很棒;Kat,Kathleen Styers,Mikayla Austin和Frances Lawton。此外,代客(不幸的是我不知道他的名字)友好而細心。期待將來回到這裏。