This hotel is in a really convenient location about a three minute walk from Odawara station. A previous review said that it was in a bad area - I disagree - yes there were a couple of bars nearby but nothing in Odawara is particularly seedy and we felt completely safe, even coming back at night. Nor did we hear noise at night time. Although the rooms are small, the place was scrupulously clean and we had every facility in our room that we needed (except for wardrobe space) so we lived out of our suit case for a week. The staff were friendly and there were fresh towels and water left every day. At reception there was a range of free items such as robes, toothbrushes, wash cloths etc that you could pick up as you needed Odawara is a charming little town and a good base for exploring the area. My son was teaching there and we spent a couple of days in Tokyo, saw Mount Fuji from Hakone, visited Yokohama and Kamakura and even went on a longer trip to Sendai which by Shinkansen (changing in Tokyo) was possible for a day trip.
Great service from all staff – very helpful and friendly. As Hilton Diamond members, we received a room upgrade, breakfast, and access to the executive lounge. Great for travelers who prefer to drive as the location is a little bit off from places of interest. There is sufficient complimentary parking. However, you can just stay at the resort and have a very relaxing vacation. Enough outdoor space to walk around. They have a nice pool area where families with kids can have fun. We enjoyed the indoor and outdoor hot springs. The breakfast buffet is amazing with a lot of choices. The food from the restaurant is good as well. You can also order from the restaurant menu while you are in the executive lounge and enjoy your meal there. Gorgeous views from our room. One of the best sunrise views that we have seen. Next time, we will spend more time just relaxing in the resort. Our 6-day stay was mostly spent traveling to the Fuji and Hakone areas. Appreciate the hospitality of this resort. We look forward to going back.