智選假日套房飯店-辛辛那提東北/雷德班克路(Holiday Inn Express & Suites Cincinnati NE - Redbank Road)

Didn’t like: lighting in room not placed in right places, no light at desk so I could read sitting down; TV remote not easy to use and no printed guide; light over And behind is a bad idea; faucet and drain in sink did not work properly in room 128; heat in room was 65 when we entered. And it took 35 minutes to warm it up to 75,

Pool was not operational and I found a dead spider on pillow. I would not have booked if I would have known the pool was not open. I had 2 kids on the stay with me who were excited about the pool. The staff told me I would get a $35 refund but when I called back they said they couldn’t.

I've visited this Hotel on many occasions and I Always have had a very nice stay. The whole experience was problem free and relaxing. And the Mger. Ruth is a very informative person that shows her Guest attention as well as making sure your stay was satisfied. I Give her 5 stars

The staff was friendly and professional. Seirra on the desk was kind and patient with me

Major water leak on main floor took away from the experience, but check-in and the staff were great.

Staff was friendly, but the pool was closed and that is not mentioned when booking. Also, two separate key pads for one computer.

I was there for Family Christmas dinner and it was very close to where i needed to be. I will stay there next year

The phone in the room we were assigned (207) was dead. The front entrance light blinked on and off 3 times a second. The bedside table had finish parts that were pealing off. We were assigned a new room (210). In that room, the desk lamp was dead. The telephone worked but no one answered. The television worked after a fashion after we figured out how to turn it on manually. It was a Sunday evening so the staff was not on duty. The hot breakfast was really excellent, and the staff tried to be helpful.