The hotel was what you would expect from any premier inn. Although I usually choose the chain because you can guarantee that it will be immaculately clean. And our family room was clean, apart from the fresh stain on the carpet which was still soaking wet when we arrived (I was on holiday with 2 small children and my Aunt who is disabled, so I did not have time for them to faff around sorting this). The accessible room was not clean. The shower seat was filthy! Thick with brown stuff from months of not being cleaned. Although this was fixed when I told reception about it, it was another thing that showed that making the hotel accessible was not a priority. The bed in the accessible room was so close to the wall that no mobility aids could get down that side, so I had to move the bed. The shower head was right at the top of the pole, meaning that any full time wheelchair user could not use it independently. The evening meals are decent value for money - but I had a burnt burger on the first night - the burrito was amazing on the second night. The staff are 100% what make this hotel. Carmel and her daughter absolutely made my Aunt's week! They were amazing with the kids, nothing was too much trouble and made the whole evening pleasant! The breakfast chef was lovely and the food was great! The hotel is in a lovely place and was very reasonably priced!
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