住宿方回覆: 親愛的 xsnrpy,哇!閱讀您的評論確實讓我們感到很開心。非常感謝您給予完美的五星評價並分享如此詳細和真誠的經驗。我們非常高興地聽到您入住期間的各個方面都超出了您的預期,從大廳的熱情歡迎到升級後的高層景觀房的周到細節。我們特別高興您對我們客房的智慧控制系統、加濕器、膠囊咖啡機以及客房內高端洗漱用品、卸妝棉、髮帶等細緻入微的設施給予了高度評價。我們也非常感謝您對我們每日兩次的客房清潔服務、免費迷你吧以及手寫天氣提醒卡的評價。我們致力於提供卓越的服務,並很高興您注意到並享受這些細節。我們也很高興您喜歡我們的空中餐廳,包括早餐、下午茶以及配有現場鋼琴演奏的無邊泳池體驗。我們為我們的禮賓團隊及其提供專業和高效的建議和預訂服務的能力感到自豪。我們很高興您發現我們客製化的城市手繪明信片紀念品是一份難忘的離別禮物。我們非常高興得知您將我們加入您的「必住名單」。我們致力於為商務和休閒旅客提供超越期望的優質服務。再次感謝您的精彩評論。我們期待很快再次歡迎您來享受另一次完美的體驗!此致,Mesa K. 總經理
住宿方回覆: 尊敬的客人,感謝您花時間分享您最近入住 Icon Park Hotel 的回饋。對於您在入住期間遇到的問題,特別是床單清潔度和熱水供應不足,我們深表歉意。我們了解遇到這些問題是多麼令人沮喪,我們對所造成的不便深表歉意。我們非常重視所有客人的回饋,並致力於立即解決這些問題。我們還將審查我們的客房清潔程序,以確保所有客人都能享受到乾淨舒適的住宿。感謝您提請我們注意這些問題。您的回饋對我們非常有價值,因為我們致力於不斷改善我們的服務,並確保所有客人都能享受愉快愉快的住宿。
住宿方回覆: 尊敬的Yao3527,感謝您抽出時間分享您最近入住 Icon Park Hotel 的回饋。感謝您提請我們注意這些問題。 我們很高興聽到您發現我們的設施齊全並且您喜歡我們的服務。然而,對於冰箱噪音、房間清潔延遲以及您遇到的清潔問題所造成的不便,我們深表歉意。我們也會調查您房間的清潔問題,並立即採取措施解決。
住宿方回覆: Dear Nakoko,Thank you for taking the time to share your feedback on your recent stay at Icon Park Hotel. We appreciate you rating us 3.7 out of 5 and highlighting the spaciousness of the room. We understand that the bar downstairs may have caused some noise disturbance for you. We appreciate you mentioning this, as it helps us better understand our guests' experiences.We hope you will consider staying with us again in the future.Best regards,Mesa K.General Manager
住宿方回覆: Dear Valued Guest,Thank you for your positive review! We're glad you appreciated the convenience of our location and the variety of dining options. It's great to hear that you enjoyed your stay.We apologize for the inconvenience of the limited hot water. We'll take your feedback into consideration to improve our guests' experience.We hope to welcome you back again soon!Best regards,Mesa K.General Manager
住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your experience at Icon Park Hotel. We appreciate you rating us a 4 and for highlighting the convenient location.We understand that the sudden change in plans due to the flooding must have been disruptive, and we're glad that our hotel could provide you with a safe and comfortable stay. We apologize for noise disturbance from water system you have experienced.We're also pleased to hear that you found our location convenient for exploring both the old city and the airport. It's great to know that you enjoyed the water quality as well.We hope you'll consider staying with us again on your next visit to Chiang Mai.Best regards,Mesa K.General Manager