海登湖畔飯店(The Hayden Creek Inn)

First, we had to leave early because of a crisis we had at our house. With that said: This place was poorly run and not at all managed. We stayed the night of Sunday, August 15, 2021. Earlier in the day I called Joe, the owner, to ask him if there was a refrigerator in the room because we would need it when we arrived. He said there was but didn't bother to turn it on. When we arrived, in the room there was no facial tissue and only one cup for two of us for brushing teeth etc. A headboard above the bed was loosely attached and moving around and both my wife and I wondered if it would fall or not. Most headboards are tight against the wall. The shower door had to be slammed shut to shut it and if we didn't shut it correctly there would be water all over the floor. When I reserved this place there was a menu that listed what was for breakfast..eggs, with sausage, etc. The owner told us during our conversation earlier on Sunday that we would only have a continental breakfast. I didn't object but I'm curious that if I did if he would have refunded our money since it was long after the cancellation deadline. Why is there a menu listing when the food on it isn't available. The owner said that due to COVID he wasn't permitted to cook. If the owner really was concerned about COVID why did he have boxed cakes, cut in pieces but placed so that anyone could put their hands on the food. We were the only people in the Inn but if there had been others my own feeling is that the way food was packaged was hardly safe. In addition a butter knife in the butter was dirty. If the owner was really concerned about COVID he would make sure that there would be separate butter or cream cheese packets. The only staff present was a cleaning woman who we saw at breakfast. I called another local bed and breakfast and they said they did serve a hot breakfast. Maybe there wasn't a hot breakfast available because during the entire time we were there we never saw the owner. I was under the impression he didn't really care about his guests. I also took the time to read other reviews and noticed that the owner responds somewhat defensively to negative reviews and also that he is never around. So, some advice: If you REALLY care about running a bed and breakfast...a...show up to show you really care about your establishment...and b...if you don't want to serve a hot breakfast, as you advertise, then take that part of your website OFF the page!! That is false advertising!