香檳/尚佩恩希爾頓惠庭飯店(Home2 Suites by Hilton Champaign / Urbana)

The room was generally fine but the so-called clean dishes left in the dishwasher were still dirty on arrival. There were a couple of areas of mildew/mold in the shower. The light in the bathroom was not working properly. Staff was a mixed bag. One desk clerk was friendly and efficient; another disappeared during prime check-out time. Housekeepers and those staffing breakfast buffet were friendly and helpful.

I liked having a full sized refrigerator and new full size microwave in the room. The room was spacious and housekeeping did a great job cleaning and tidying the room. Our check in person was Ivy and she was exceptional in customer service and throughout our stay. The hotel property is nice and very convenient to downtown and the University of Illinois campus. Improvements for fresher breakfast fruits and the fruit and nut options. The pool had a lot of chemical film on the surface. We didn't feel comfortable swimmimg. The exercise room needs an eliptical upgrade and some sanitizer availability. Someone please reprogram the heat/air thermostat before someone passes out from heat. The sofa in our room 315 could use some cleaning. Overall a nice stay.

Great stay! Spacious, immaculate, quiet, comfortable beds, pleasant staff, very will equipped kitchen, recycling next to every trash can, yummy healthy breakfast options (and clearly marked which ones are healthier). The only negative of our stay was that some scammer was calling the rooms at 6 am posing as the front desk and demanding people's credit card #'s. Not the hotel's fault, but if you get that call, don't give them your credit card #; call the front desk back and check if the call was from them!

When we checked in the hotel informed us that one of our rooms had been cancelled back in November. We never cancelled one of the rooms. In fact we had just received an email from ********** reminding us of our stay for two rooms, two nights. They did end up finding us a room but unfortunately it had only one bed instead of two. The staff were all very nice though and the hotel was clean.

Absolutely horrible stay. My kids were looking forward to the pool just to get here after a long trip to find out that it was out of order. We couldn’t even take a shower because the shower doors were broke! I was told that I had to wait until 6am. I asked for another room And was told that it was already sold out and if I wanted to leave that they can give me my money back. Where in the world was I going to go at 9pm with kids?

Pool was atrocious. Dirty, murky, unswimable. Air conditioner loud in living room and not working in bedroom. Mattress uncomfortable-could feel springs poking you. Staff was courteous.

The room was really spacious. Everything was clean and fairly comfortable. My daughter felt like her bed was a little slanted and had to sleep backwards. Mine was great. The sofa bed was a sofa bed. We appreciated the range of pillows. There were at least 3 different styles in each bed.

當我們到達時，電視電纜已從電視上扯下來。我打電話讓他們知道。他們沒有任何其他房間，並堅持要求我使用“希爾頓積分”，因為我透過 Experian 訂購，但他們無法退款。我沒有要求退款。我只是想讓他們知道，因為我不想讓他們認為我們做到了。 我告訴她我會在早上處理這件事，但她堅持要我透過她解決。我告訴她我稍後再處理。 她稍後回電並給了我們房間的小折扣。