南太陽角飯店(Southern Sun Cape Sun)

The hotel is in Cbd and provides shuttle to water front Breakfast excellent

The breakfast food so so only

Conveniently located at walking distance to the convention center, great view of the Table Mountain from my room (high floor). 6 lifts never let you wait more than a minute or so. There are areas that my experience could have been better, such as a faster check-in (took a while), fixing my air conditioner (not cooling properly), an office chair (the wooden chair was loosen and very non-ergometric, uncomfortable), more toiletry amenities (shaving kit, toothbrush, etc). The check-out gentlemen wasn't on a great customer-service mood.

Only 1 person at reception upon 14:00 check in! Waited forever to be assisted! Played a not even 1minute piano duet with my daughter later the same evening (note: very softly) and was unacceptable by Hotel! As informed by security, not even management! Thanks to fellow guests however for the applause, much appreciated by a 12 year old and her mother! We have done this in numerous other hotels in SA and abroad - AND HAD NO COMPLAINT!!! No sign on piano indicating - NO PLAY!!!!! Bath also not cleaned.

The hotel has friendly staff, some of whom were exceptional. Unfortunately there are shortcomings. There was a lack of resources for such a large group of guests. For example the breakfast egg station frequently had more than six people waiting to order. One of the things I noticed was a lack of cultural diversity in the staff given South Africa’s great variety of people. The rooms could use more light for makeup and plugs. Air conditioning did not work despite reporting this. The replacement of coffee supplies and bathroom products was spotty. For example. Sweetners were not replaced on 2/5 occasions. Toilet roll and bath products were not replaced either. The carpets were ragged at the bathroom. However you get the option of a bath or shower which was wonderful. For overseas guests note that the hotel does not provide razors or toothbrushes etc. Positioned perfectly the hotel is upmarket in price. The view from my room was amazing. The hotel could easily be up there with best. At present my rating has to be average due to price versus facilities and services. For entertainment. The bar prices are higher than average and the lounge area is lovely . A small outdoor area is available, but dominated by smokers. The conference rooms were lovely but quite large. An indoor pool(cold) and gym is available. Food quality is excellent. I think Southern Sun has to rank as one of my favorite’s to do training in due to the delightful staff attitude and good food.

We recently experienced a late-night flight cancellation and took a chance by staying at this hotel without having any previous experience with them. They were very friendly to our very tired and frustrated group (we checked in at 1:30 am!). And the next day they helped us by calling airlines for us and blocking our rooms in case we had another cancelation. Just great professional service at a time when we needed it. Plus, it is next to a nice greenbelt for safe and easy walking/shopping! And breakfast included!

I was not impressed by the treatment from 2 Gentlemen at the front desk, Eugen and Ethan, who refused my visitors entry to the Hotel, demanding a form of Identification from them. Right infront of us was a group of tourists whom were granted entry without being required to identify themselves. In my view, this was very inappropriate, looked down at and not treated with the hospitality we deserved from a 4 star Hotel. I am very disappointed.