SURPRISE FEE: After traveling for over 9 hours, when we received the choice of early check-in, we were thrilled! But what a surprise! Even though the app did not say anything about an earl check-in charge, nor was it mentioned anywhere, we were surprised that when we checked in at 1pm (even though our room was ready) we were told that to get the key, we needed to pay a $50 fee for the early check-in. Our other choice was to wait until 4pm! We were exhausted so paid it just so we could get some rest.
CLEANLINESS: When we opened the door, there was an overwhelming smell of cleaning chemicals to the point that we needed to leave the door opened to be able to breath. We thought that at least the room was clean but as we walked in, there was a large peanut M&M clearly visible next to the bed! If the room was cleaned, they would have noticed the M&M! Later, my husband thought he dropped something behind the couch so he moved it to look for it but we were surprised to find a child's underwear and a pair of socks behind the couch! It was not a large or heavy couch so why didn't the cleaning people see it if they cleaned the room? We were too tired to go complaint and possible have to move rooms. Once we rested we brought it up to the front desk/manager. Se seemed surprised and said she would bring it up in their next meeting but it was still there when we left!
翻譯