皇家沙灘度假村及水療中心 - 全包式(The Royal Sands Resort & Spa)

服務很糟糕。 幾乎沒有亞洲人。 食物很美味而且價格合理。 位置就在公車站前面，所以去市中心很方便。 您需要安排從機場出發的接駁車或計程車。

It is a good resort for families.

좋았어요 ~~~~

This property was average. I would not stay here again. Food was not good, it was hard or without flavor. Drinks were watered down. I got the all inclusive and was told several times that some items were not included in the all inclusive. Employees had terrible attitudes, only 1 employee was very polite and helpful, shout out to nacho who helped us book an activity and find our way around the hotel because front desk did not even do that.

Check in was horrible. First off, this was our second time at the Sands, our 7th time to Cancun. Now back to our story. Our flight got cancelled and rescheduled twice before our trip due to weather issues. In the end we were going to arrive early to our hotel. Our four kids got up at 3 am to make our flight, it was brutal. I called ahead to the hotel and told them our situation and asked if we were able to at least get our wrist bands and eat while our room became ready since our kids were going to be so tired and we had paid for 10 days, in a 2 room all-inclusive suite. I was assured that they would take care of us. When we got there, my youngest daughter felt sick. She was not feeling well at all. The check in lady said we could not get our wrist bands since we were 40 mins early from their normal check in time and that we would have to pay for lunch. I told her that I had called ahead and was assured they would take care of us. She could not care even a little. I told her my daughter wasn’t feeling well. Again, she could care less. We told her we paid $10k for 10 days and asked if she was being serious? She could care less. It was beyond frustrating. And honestly, I will never go back for the simple reason that you do not treat your customers like they are asking for a hand out when you should be overwhelming them with great customer service. She literally made us wait 40 mins to get our wrist bands. It was horrible. We will never be back.

オールインクルシィブでこの価格はコストパフォーマンスがいい。部屋も広くウォークインクローゼットもありバスルームにはバスタブもあった。部屋にはレンジもありコーヒーメーカー、ペットボトルの水も置いてあった。バルコニーは少し狭め。レストランは朝、昼、晩とメニューも変わり野菜や鉄板焼きでの提供、スープ、デザートもあり充実していた。アルコールも予想より無料メニューがあり満足。予約制のメキシカン料理も無料メニューでじゃあ分美味しく満足できた。ほぼ無料でかねりたのしめた。ビーチやプールサイドの席も無料で確保できゆっくり

The dining was limited with restaurants being closed and lots of up charges. Reservations were required for most places but were always booked. The beds were terrible. We are confident staff was being paid to reserve chairs. We would get down at 4 in the morning and all the lounge chairs were taken.