We booked Bintana sa Paraiso because of its great reviews and its also a Trip advisor 2023 winner so we went for it. What we LIKE: Great and humble staff. They are exceptional The view was marvelous. Food was great. What we DONT LIKE: A LOT The facility itself is not senior-friendly. It has large steps and no side rails to hold onto. The bathroom has a distinct unpleasant smell and its small. It has a loose towel rack and the stainless steel where the shower is attached is loose. You can also see the wiring of the shower that can be hazardous. We booked 2 romantic rooms, the upper and lower suites, so we got to compare the both. The LOWER suite has a bedroom bench and it has more tables. The TV mount is also adjustable and the AC of the room can make the room much cooler. The upper suite has NO bedroom bench, it has only 1 table, and the TV mount is not adjustable (which we complained during our stay but they fixed it right away). Some bulbs are not working. The light bulb switches are confusing. The room itself even though we set the AC to 14C has a warmer temperature compared to the lower suite. Which really disappointed and frustrated us. We complained all night to the staff and to the manager about the this. We checked the other rooms in the resort if the AC of the other rooms has the same condition but only the upper romantic suite has an AC that is not cooling enough. We suggested to the manager to transfer us or downgrade us to the lava room for the rest of our stay because it is cooler there but we weren't allowed since there would be a conflict with the other guests in the succeeding days. So the solution of the management was.. On our first night, we stayed in the LAVA room, gave us free complimentary breakfast and on the next day, we will be transferred back to the original room we booked once the AC technician is done checking whats the problem of the AC. Knowing that it's done, the technician said it has no problem, but the room is still not cooling enough. We placed our mattress on the FLOOR just to feel the cooler air and they lent us 2 electric fans just to make us feel comfortable. I must say, during our stay was the MOST UNCOMFORTABLE stay we had on ALL our travels here in the Philippines. We we're really disappointed during our stay and it's not recommendable at the moment.
翻譯