金蘭瑞享度假村

I slipped and fell in the shower room, and the hotel team did not know how to deal with it properly, and some of them were having not acceptable attitude. The bathroom had no anti-slippery met and I was wearing my own anti-slippery slippers. But still the shower room floor was way too slippery and I fell on my right hand. I immediately felt the pain and could not move my hand. After I got out of the shower, I called one touch service. The lady who picked up initially wanted to send someone to clean my bathroom. I told her that I did not need it to be cleaned since I was done with it, but my hand was hurting. She probably did not understand what I was saying and kept saying she would send someone to clean. then I told her I would like to talk to the duty manager. It was not even 10 PM but she told me it was too late. I insisted to talk to the duty manager because I did not care how late it was. It was my hand that was hurting. Eventually, a male manager came to the phone and asked me again what happened, sounding impatient. After I had to repeat the situation again, he promised to send a nurse to check me out. However, when the nurse came, I figured that he did not say a word of English, and it was very hard for me to communicate with him. And duty manager did not even show up. I called one touch service again a male picked up. He said he was not the manager who talked to me and said that I can use Google translate to talk to the nurse. I mean if a guest was hurt in your room at least you need to have the courtesy to visit apologize and check out what happened. But no, they sent me a nurse that could not even communicate with me. After I insisted to have the manager to come to my room because I know such a huge resort would definitely have a night manager on duty. At this point, it was not about me falling in the shower room, but the irresponsibility the team showed dealing with the situation. Eventually, Viktor the night duty manager came when the nurse finished examining and treating me. He said that it was the afternoon shift manager who picked up my phone. I stated the situation again to him and I did not need any compensation. I wasn’t complaining about him but the afternoon shift manager who did not show responsibility. It seems to me, he was about to get off duty and did not want to take care of anything. This was a safety concern and I’m surprised about the negligence the team displayed.

가족끼리 여유로운 여행즐기기에 더할나위 없었어요~~ 프랜들리라 우리 초등학생 두명은 신이났구요~ 청결도는 괜찮았어요~! 위치도 호텔동이여서 그런가 모든 활동에 편했어요 만족스러웠습니다 다만 저녁디너가 비싸기만 하고 조식보다도 먹을게 없어서 많이 별루였네요~~^^ 해산물을 즐기지 않는 우리가족은 200만동 쓰고 수박만 먹다 나왔어요~~ 이점빼곤 다 좋았습니다

Классный отель! Все очень понравилось. Территория ухоженная, достаточно большая. Номера как на фото, большие и удобные, все продуманно для комфортного пребывания. Завтраки разнообразные, очередей нет, если вы придете пораньше. Пляж чистый, но лежаков не много. Единственный минус для отдыха с детьми, что в 18 часов закрываются все детские активности, в том числе пляжи и бассейны. Особой детской анимации нет, как например в Турции или в Египте. За пределами отеля в близи ничего тоже нет. Также необходимо иметь в виду, что некоторые развлечения в отеле, в том числе игрушки на пляже, оплачиваются отдельно. Но в целом пребывание в этом отеле оставило только положительные эмоции!

청결은 보통이었고 걱정했던 베드버그는 보이지 않았어요. (오히려 수영장 왔다갔다 하는 길에 모기를 물리긴 했어요)  가족&어린이 친화적인 리조트였고 직원들이 모두 친절했어요. 아이들에기 특히 더 친절하고 잘해주더라고요. 미취학아동일 수록, 저학년일수록 즐겁게 누릴 리조트인것 같아요.