First of all location is decent, it is near Sunridge mall, with restaurants close by. Stayed here for 2 nights. First impression is everything. First thing we noticed was building didn’t look like it’s in good shape, and dented trash can in the lobby. Behind the front desk were un friendly staffs during the entire stay. In fact their impression did not even look like they were staffs. They would tell you the bare minimum at check in. At check out a robot could of done a better job. 2nd day at 9am we asked for more towels, as they only provided towels for 2, even though we had 4 guests. Without asking for our room number was told housekeeping would make their rounds. However we received an email prior to check in there’s no daily housekeeping. If we require towels to request by 10am the day of. Which we did, but was told we are incorrect. So who’s telling the truth? Or again is front desk staff being lazy? Also don’t bother with the Marriott app, the staffs at this place does not check the messages. They do have a fitness centre, pool, whirlpool on site. We did see several dead bugs in the pool, so pretend it’s an “outdoor” pool. Only had 1 pool towel left for the 4 of us, again called front desk, apparently the “nice” gentleman says its not their responsibility to stock pool towels. What is this hotel and their towels? Another nice amenities is they do have, coin operated washer/dryer located in the parkade level. I’m glad we didn’t have to use it. Imagine asking the front desk for change? They will probably blame their guests for not carrying change in a society where’s it’s mostly cashless. The room is clean. They did place a bottle of water in the room which is a nice touch by the hotel. House Keeping staffs were very friendly. Good job housekeeping crew! However I can’t tell if the room we were in are renovated or not. Some of the furniture looks updated but some weren’t, the mattress was uncomfortable. The bathroom is clean, sink is updated, however the Bath tub and towel looks old. The black out blinds are good. Bottomline housekeeping did a wonderful job, however designer did a horrible job. One elevator was not working during our entire stay, so only one elevator to serve the entire hotel. Again NEVER mentioned at time of check in. If we didn’t have toddlers and stayed on the 6th floor, would of been faster to take the stairs. Breakfast was included in our rate, for guests who’s rate does not include breakfast, It does cost $15.99 per person Buffet style. I wouldn’t recommend paying for it, as the spread was horrible. Also day of check out, we saw dead bugs on the fruit tray. Upon brining it to their attention they brushed it off at first, eventually replace it with a new plate.but bad for guests who’s looking for that extra protein. Parking is free which is super nice, you can park above or underground which is nice for hot or super cold days. However the parkade is like a junk storage yard when you enter. But at lea
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116 評價