開羅Lenhert & Landrock附近住宿

我絕不會向我的朋友和家人推薦這家酒店,他們的管理很糟糕,沒有客戶服務。我來自加州,爲表弟婚禮來了一個禮拜,我訂了七晚雖然追逐使用Expedia的藍寶石,但一天晚上我的計劃改變了。我聯繫了酒店,看我是否能提前2晚退房,他們說您的預訂是通過Expedia預付的,我需要打電話給Them審批,我打電話給Expedia,由於時差,他們無法到達預訂部僅在上午8點至下午5點運營。然後被告知在酒店營業時間內回電,第二天我回電被Expedia告知他們可以提前退房,但他們需要聯繫酒店以獲得部分退款。我被擱置了,然後我被告知他們無法從酒店抓到任何人,他們會再試一次,然後一旦他們能夠聯繫到他們,他們會給我回電話。我要求前台員工在Expedia打電話給他們時請他們做出迴應,我直截了當地撒謊,並被告知這與酒店無關,因爲我通過他們付款後,這是Expedia的決定。第二天我打電話給Expedia回來發現酒店拒絕提前退房信用,我要求和馬槽說話,前台經理再次對我撒謊,這不取決於酒店,它取決於Expedia不知道我已經打電話給Expedia和客服代表正在看酒店備註的回覆,我遇到經理時,他發現我在揚聲器上有了Expedia,他讓我安靜下來,所以他再對我撒謊,告訴我他不需要什麼BSExpedia 聽到了,非常不專業的大騙子。

因為要坐第二天中午的飛機才定的 房間不大 但乾淨整潔 前台負責辦理入住的人員會英語 可以溝通 有免費的機場接駁車 好像是半小時一班 入住時朋友幫忙搬我行李 卻被告知不能進入房間 強調好幾次有監控 和前台説明瞭朋友衹是幫忙搬行李 不入住馬上就走 於是給了我一張錯誤房間號的房卡 和朋友一起拖着大箱子卻找不到房間 又回前台問 前台質問我為什麼還有一個人 是不能進房間的 於是又解釋了一遍衹是搬行李 前台説不可以 會有專人負責搬行李 才給我換了一張正確的房卡

設施：説是四星酒店 設施比較簡陋 但是地段很好 去博物館走路三分鐘 衞生：乾淨整潔 服務：前台服務差評，我們入住前來問了三次，也和攜程聯繫確認我們衹定了一間房，checkin當天不給我們入住 非要説我們定了兩間房，在前台足足站了40分鐘才給我們一個房間。而且毫無歉意。所以差評衹是給前台的！ 酒店自己搞錯了 而且就算我們是兩間房先開一間讓我們入住 隨後慢慢查不也是來得及嗎？非要讓客人站前台解釋40分鐘，這算有服務？！真的太差太差了。 環境：有游泳池 一個小健身房。

We were at the Ritz Carlton Nile for a three night long weekend. The hotel is superb, with large and spacious rooms and bathrooms, cleanliness was at a superb level. Extremely comfortable beds and a great view from the room (mine was overlooking the Nile). The hotel is in close proximity to the Egyptian Museum, the Nile River and Tahrir Square. We walked several times, including in the evening - the area is busy but seems very safe, only crossing the streets is a bit tricky in the traffic. I had taken a room with access to the club lounge, which turned out to be an extremely good choice. Check-in and check-out was in this club lounge, as was breakfast. In the evening from 5 to 8 they have a happy hour which turned out to be a real dinner with a choice of several hot dishes (it was exceptionally good all three days) as well as a choice of cocktails. I am extremely impressed with the service in the lounge which was 7 stars...There was a concierge in the lounge, with these concierges I was able to organize both trips to the pyramids and to Cairo and the whole trip to Egypt in general. They were extremely responsive and were able to accommodate all my requests. Thank you Sara Muhammed, Sandra Elhamy, Marize Adel and your boss Ahmed Rami. I highly recommend the hotel...

Absolutely awful service. Shocking. Arrived at hotel @ 3.00am. Despite repeated requests for an early check in, I was made to wait ages while the receptionist said he would look into it. I sat waiting for ages. He did not respond. I went back to him. He said he couldn’t help me. Yet, I complied with their request & sent an email to the email address they provided. The hotel did not respond to the email so I assumed they had arranged an early check in. I asked to speak to the manager. He said he would call the manager. Waited more than an hour in the lobby while the receptionist made no effort to resolve the issue. Hotel looked highly disorganised. Stuffy smell. Worn out. Seems to be in a dodgy part of the city. Far cry from a 5 star hotel. Smell of cigarette smoke throughout the lobby, entrance etc. I should have paid heed to the negative reviews.

早餐豐盛，酒店房間也很乾凈，喜歡走路的導航步行就可以去金字塔景區，但是沿途路上會有當地人一直告訴你那邊路不能走，嘗試帶你繞路並且讓你打車過去，千萬不要上當，任何路上好心想要幫助你的人都委婉拒絕就行，不過酒店本身還是比較OK的，性價比很高，陽台早餐也可以看到金字塔，如果語言相對可以的話其實不用跟酒店走一日兩日遊，Uber可能性價比會更高

一家乾淨且位置優越的酒店。我們住的房間可以俯瞰金字塔。周圍吃飯的餐廳很少，但基本生活必需品可以在附近的加油站購買。您可以通過 TALABAT 應用程序訂餐。還有一個櫃檯可以買出租車和旅遊，但是價格貴。

We are grateful to Camp travel tours whom had this hotel in their list. The hotel was clean, smell good, the rooms are spacious especially for big groups and families. Their location was very near to the pyramids. So our daily breakfast was breathtaking. They have provided great service, very helpful and understanding as one of our friend wasn’t able to come they were accommodating and did the needful. Their breakfast was simple but very sufficient to start the day. They have blowers and offer laundry service if needed. We tried their dinner and the Kofta was great true to price. The linen and duvet could be improved to be more smoother otherwise all about the hotel is great. The staff were honest, neat and helpful. From Mr. Issam, Ms. Nouha, the housekeeping did a great job. The restaurant staff Zousi, Hamada, Faris and Islam. Thank you for making our stay in Egypt very relaxing and worthwhile. Kudos!

I stayed by myself and was a bit nervous being a solo female traveler but so grateful and appreciative of the awesome hotel staff who provided such a hospitable stay! I arranged a pick up by the hotel from the airport since I felt safer that way, and Samy left detailed instructions for pick up safety (i.e. having the driver show you your name on the paper before hopping in anyones car). I checked in and the hotel staff was SO nice, took me and my luggage to my room. I was leaving earlier than their scheduled breakfast time so when they asked me when I wanted breakfast time, I said it was ok since I needed to leave so early. They insisted and brought me breakfast early which I thought was soooo nice and then even asked me if I needed breakfast early the next day as well. I can't recommend this hotel enough - super clean, great view of the pyramids, GREAT awesome genuinely nice staff, great location, and they are so accommodating!!