天際尚瑞扎德飯店(Horizon Shahrazad Hotel)

فندق ممتاز اخذت غرفه على النيل وقريب منه كل الخدمات

Good view

Worst service ever even they don't have espresso no one can help you anywhere rooms very old reception can't help anyone at all I will never ever come back no zero services zero hospitality at all even they doesn't welcome guests and they don't answer phones

非常糟糕的酒店，非常噁心的待遇。清潔度非常差。房間裡沒有窗簾。浴室很髒，服務根本不存在，餐廳和早餐很差，我根本不建議入住這家旅館。飯店的噪音令人厭惡。飯店所在的區域噪音​​太大，讓你無法入睡。工人們不好，愛爭論，只關心敲詐小費

The lobby gave good impression but the rooms are terrible. First the key they gave did not work. Had to manually open The room was small but had great view of river Nile. That’s all about it. Rest was very bad. Dust on tables and lights. Few lights not working. Curtains old and dusty Safe not working. WiFi never worked The ultimate was state of toilette. Basin was full of stains. Enamel peeled off. Faucet was without filter. The hand shower was broken. Bath tub shower knob broken. Towels were dirty and lint was peeling off. No exhaust. Hot water in basin took long time to come that too Luke warm. After a heated discussion manage to change room but it was better but general hygiene was bad. Elevators took lots of time to come. The breakfast buffet was limited but milk jar was dirty with fungus. Breads were stale. One positive was that housekeeping staff was very helpful to resolve the issues.

موقع الفندق رائع قريب من السيرك القومي ودار الاوبرا ويطل على النيل مباشره في أخرى جهتيه اما الجهه الاخرى فاطلالتها سيئه حيث تري اسطح البيوت المجاوره .. سعره بالنسبه لمكانه لا بأس به للقادم من الخارج ولكنه غالي لسياح الداخل .. ادوار الفندق تختلف عن بعضها البعض .. فمثلاً الدو 11 مجدد والغرف واسعه ولكن باقي الادوار سيئه وعفش الغرف متهالك .. لا يوجد خدمه غرف مناسبه .. لا يوجد سليبر (نعل) لارتدائه بالغرفه مع اني حجزت جناح مما سبب لي مشاكل كثيره خاصه ان ارضيه الغرفه غير مفروشه .. أسوأ ما في الفندق موظفي الاستقبال ومدير التسويق .. بعد الاتفاق على الغرفه والطابق بالتليفون مسبقاً حاولوا المراوغه بشده لتسكيني باحد الطوابق القديمه متهالكه العفش وكان تعاملهم سيء .. وقاموا بتعطيل تسجيل الدخول لي وتأخيره مع اني وصلت بعد الساعه 2 .. لدرجه ان مدير التسويق حين رفضت الاقامه في غير الطابق المتفق عليه معه هاتفياً قال لي لو انا مكانك كنت مشيت وشوفت فندق آخر .. طاقم العماله كله غير مدرب وغير ماهر ولا يصلح .. عدا عماله المطعم فلا بأس بهم .. الافطار متوسط الحال ومقبول ولكن الخبز نوعه رخيص وبسيط وغير متنوع.. الفندق قريب من المطاعم والمحلات ويوجد قريب منه كافيتريا نعمه وحلواني لابوار.

From the front entrance you think hey this place ain't to bad, staff are ok but when I reached my room I was shocked with wat I saw. This sweat box of a room tiny bed I would say 3x3 in all bathroom was completely average. I went down stairs and complained advising the room is extremely small and not suitable wat so ever. He kindly changed the room to a much larger room I got in and it looked ok but then realised the only light on the room besides the ones in the bathroom is the lampstand no other lights turned on. Carpets was stained and then we get to the bathroom. The basin was clearly peeling away and so was the counter top. The bath wasn't clean and seemed to be stained. To be honest one of the worst hotels in regards to rooms I have ever stayed in. Then we get to t heir roof top bar. I went up for dinner I was handed a menu and as I flicked through none if the items were in English. I asked for a English menu and was told there was none. I made the wait staff read every single food option on the menu. I found it baffling that there was no English menu. The staff aren't hospitable in comparison other egyptian hotels I have stayed at. I would definitely not stay here again and if your thinking if staying here I would rethink that decision.