凱恩斯鄰近Lissner Crescent Park的飯店

Nice large clean room, plenty of tea, coffee etc. provided. Staff very helpful and nothing was too much trouble. Raintrees Shopping centre across the road where busses leave for the city every few minutes, there was even a covered waiting area just outside the resort for tour pick ups. I definitely recommend Palm Royale.

When I got there the room smelt of mould. I was told that was the smell of the cleaning products, but I am not stupid so I insisted they change the room. They did, but it was infested with ants. They were in the sink area, on the counter, in the bathroom, and around the toilet bowl. They even got into the wardrobe. I spoke to reception about it and all I got was a ”there is nothing we can do for you”. They sent someone after 2 days (as I had to wait since it was Sunday as if I hadn't paid for the weekend!) and he also said there was nothing he could do. I complained to booking.com and they told them they had upgraded me - BIG FAT LIE. Very quick to send me messages to leave reviews (here you have it!) but not to resolve issues. There was also an electrical fault that destroyed two expensive universal adapters. The hotel did nothing to compensate for this. Again ”there is nothing we can do for you” is what I got. I lost a day's pay as I could not work without a power supply, had to purchase new adapters the following day, and all they could say is ”there is nothing we can do for you”. What kind of hotel doesn't have adapters? The AC unit was exposed, the door was tricky to lock/unlock (the receptionist had to show me how to lock the door), and there is no one available at night in case something goes wrong. Lastly, the listing says daily cleaning but this is not true. You are only allowed to ask for it once in the middle of your stay and you need to request this. I did and she barely cleaned anything, just a quick vacuum and change of sheets and some towels (not all). My sincere advice as a world traveller: STAY AWAY FROM HOTEL TROPIQ. Their customer service is ZERO. Quick to take credit card details but then refuse to take responsibility for anything that goes wrong within the service. You just have to accept a ”there is nothing we can do for you”. This is the worst hotel I have ever stayed at and I wouldn't even recommend it to my worst enemy!

酒店位置不錯，房間也很乾凈，站在陽台上就可以看到海，步行十分鐘就到碼頭。 這次正好趕上昆士蘭的風暴，機場和道路封閉，好幾天景點都不開，還好第三天晴天在小鎮裏漫步休閑還是挺不錯的感覺，最終還是能去綠島浮潛游泳。

This is definitely a place that is orientated more towards families rather than couples. What was good was the friendly staff throughout the resort, the food and beverage service and the convenient underground parking. Stayed in a deluxe king room on the fifth floor overlooking Cairns city which appears to have been recently upgraded. Room smelt damp on entry and after the first shower it was evident why. It is hard to believe that someone designed the shower so that water flowed directly onto the floor and out into the living area even when you had the least amount of water flow possible. Wee bit of a design flaw I would suggest. Also, when booking a King size bed it would be a good idea to ask guests if they want a second bed in the room along with connecting rooms. I personally have no wish to have connecting rooms unless I am staying as a family. This door along with the front door were not particularly well sealed and you could here plenty of noise from outside and next door. The balcony is marketed as being intimate in yet has one chair and being a connecting room has nothing between you and your neighbours balcony. Hardly intimate. Based on the reviews I am sure this place is perfect for families however, there are better choices for couples elsewhere in Cairns.

酒店真的太棒了，樓下海邊各種餐廳，凱恩斯的海鮮太好吃了，餐廳人氣太旺，去晚了都要排隊，離去大堡礁碼頭非常近，步行五分鐘即可到達，在土澳這種地方Hilton做的已經很好了，窗外望去就是海，坐在陽台上享受水果超讚，晚上還可以沿着樓下海邊散步，超級chilling!房間每天都打掃的很乾凈，Receptionist 都非常有禮貌，下次來凱恩斯還繼續住這裏！

We recently spent two nights at the Pacific Hotel Cairns and found it to be good value, well located and clean. The room was modern and the beds really comfortable. The only downside was the view onto the parking lot but we didn't book to enjoy the view from the room so that was fine. Also have a nice buffet breakfast at a reasonable price. We look forward to going back again soon.

Good location, and only a short walk from shops, bars, restaurants and the reef cruise terminal. Large rooms with all things you would need for a short stay although the room we stayed in was dated. I believe there is a room modernisation programme on the go. Quite noisy at night, not sure if it was coming from the hotel bar area on floor 3 or from a nearby establishment. Our room was on floor 10 and even with the balcony door closed it still kept us awake. Staff were pleasant and helpful and rooms serviced daily. We booked this hotel in July 2022 with breakfast included. It came as a surprise to us when we took breakfast on the first day that we only had limited choice from the menu. All other items including larger breakfast items, juice and coffee were charged extra. Due to time limitations on the first day we left it till later to complain. Reception explained that there had been a change of management and had discontinued the buffet breakfast in favour of an al a carte one. They phoned the restaurant and authorised full breakfast free of charge for us. As we had paid cash for extras the previous day, this was now lost. We always check booking.com and trip advisor reviews before making reservations. My advice would be to ignore those prior to July 2022 and especially ones that mention breakfast.

Arriving was a little bit of a hassle as Google sends you to another place. Place looks lovely from outside side. Service was okay, was a little setback that in-house staff are there to check mini bar before we leave the room for the day. The rooms were okay bathroom a little cramped especially trying to close the door. The beds are a little hazardous, locks on the wheels might be a good thing. The decor could do with an update but was comfortable. I feel the the $25 charge for parking what looks to be the staff parking is bit steep. Overall was an okay stay. 7 out of 10.

不愧是某紅平台大家都推薦的酒店，住起來真的很舒服。 服務人員友善熱情，總是樂於助人。 酒店有幾個泳池，很方便玩水，前台還準備了浴巾。 早餐種類比較多。 酒店主打的概念是Responsible Luxury, 減少塑料和紙張的使用，改為木頭和玻璃，真的很棒。 美中不足是離Central有一點遠，想逛超市的話就不太方便，但附近餐廳多，走去Muddy吃個brunch也很不錯。

我們在2br艙住了兩晚...well set up,並且擁有所有設施,您將需要...除了wifi...comvenient位置,如果您有車...但是公交車附近...工作人員不是真正的友好...但是樂於助人的...park旁邊的艙...安靜舒適