Mismanagement or Intentionally Misleading in order to up-charge customers? When I booked our room at Le Blanc via *******, I was given an option to select the type of room (I chose standard, partial ocean view), and rather I wanted two double beds or one king bed (I chose king bed). My reservation clearly identified the options I chose - standard king room. Upon arrival, we were ushered to a desk and greeted by a representative from Le Blanc. He tells us that we booked through *******, so we’re being placed in a room with two double beds, and if we wanted to upgrade to a king bed he could do it for an extra $250/night, on top of the $1,000 per night we’re already paying! I was shocked and appalled to say the least. I would have never booked this hotel to celebrate marrying the love of my life if there were even a possibility that we’d be sleeping in different beds on our wedding night. The hotel knows the number and types of each kind of room they have, so they should not knowingly provide customers an unavailable option during the booking process - don’t ask me which type of room I choose if you are not going to honor the choice! They’re either mismanaging the hotel inventory, or they’re intentionally misleading by selling a particular experience through choices and photographs, only to shock unsuspecting customers upon arrival by telling them what they’ve booked is just an illusion and forcing them to pay more for the experience they’re expecting and already paid for.
翻譯