住宿方回覆: Dear Guest, Thank you for your kind feedback! We're happy to hear that you found the hotel clean and that you enjoyed the convenience of the parking and nearby amenities. We're also glad you found the service to be excellent and the location convenient for exploring local attractions. We appreciate your comments and hope to welcome you back in the future. Best Regards
訪客用戶
園景高級雙人床房
入住於 2024 年 5 月
夫妻/情侶出遊
4 則評論
5.0/5
超棒
發布於 2024 年 6 月 11 日
服務特別周到,小哥特別熱情,給我們免費換了大房,早餐也非常好吃,強烈推薦!
住宿方回覆: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
Sung-Ling Wang
園景高級雙人床房
入住於 2024 年 4 月
夫妻/情侶出遊
34 則評論
5.0/5
超棒
發布於 2024 年 5 月 19 日
這是一間非常完善的飯店,有著完美的健身房和溫泉,以房價而言,這裡的設施和服務,實在太超值了!
住宿方回覆: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
住宿方回覆: Dear Guest, Thank you for your feedback! We’re glad to hear that you found the location convenient and the environment pleasant. We appreciate your comments about the breakfast pricing and will take them into consideration as we strive to improve our services. We hope to welcome you back in the future for an even better experience! Best Regards
Luodemakezhuanzhu
園景高級雙床房
入住於 2024 年 4 月
商務出差
33 則評論
5.0/5
超棒
發布於 2024 年 6 月 7 日
設施一應俱全,超大型陽台,巨大房型,隔音效果略有不佳,整體性價比極高
住宿方回覆: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
ziqin123456
園景高級雙床房
入住於 2024 年 6 月
家庭出遊
51 則評論
4.5/5
滿意
發布於 2024 年 7 月 8 日
這個房間隔音一般,早餐非常棒。
住宿方回覆: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
訪客用戶
園景高級雙人床房
入住於 2024 年 11 月
商務出差
2 則評論
5.0/5
超棒
發布於 2024 年 12 月 17 日
挺好的,很乾凈
住宿方回覆: Dear Guest, Thank you for your kind feedback! We are glad to hear that you had a great experience and found everything to be clean. We hope to welcome you again soon. Best Regards
訪客用戶
園景高級雙人床房
入住於 2024 年 11 月
家庭出遊
1 則評論
5.0/5
超棒
發布於 2025 年 1 月 3 日
Güzel otel konum iyi aile için uygun ilgili resepsiyon ve ayrıca park yeri olması güzel aracımızı parkedip taksi ile şehir içine yol aldık trafik ve park düşünmedik ***et keyifliydi. Teşekkür ederiz.
翻譯
住宿方回覆: Değerli misafirimiz, nazik yorumlarınız için çok teşekkür ederiz. Otelimizin konumunu ve sunduğumuz olanakları beğenmenize çok sevindik. Park yeri imkânı sayesinde trafik ve park yeri gibi sıkıntılardan uzak kalıp rahatça şehri keşfetmeniz bizler için de mutluluk verici. Sizi tekrar ağırlamaktan büyük memnuniyet duyarız. Her zaman bekleriz.
訪客用戶
園景高級雙床房
入住於 2025 年 1 月
商務出差
1 則評論
2.5/5
發布於 2025 年 2 月 18 日
1. Odadaki kahve bardakları yikanmamisti, yenilenmesini taleonetmemize rağmen değiştirilmesi
2. Gördüğüm en pis havuza sahipti
3. Giyinme kabinlerinin anahtarları yoktu, son derece pisti
4. Termal bölgenin hamamı bu kadar soğuk ve pis olursa geriye birsey kalmıyor.
Tavsiye etmiyorum tekrar konaklama yapmayacağız
翻譯
住宿方回覆: Merhabalar, Yorumunuzu paylaştığınız için teşekkür ederiz. Konaklamanız sırasında yaşadığınız bu aksaklıklar için geriekli notlar alınmıştır.Oda temizliği ve detaylar konusunda daha dikkatli olacağımızdan emin olabilirsiniz. Talebinizi aldık ve gerekli düzeltmeleri yapabilmek için ekiplerimize ilettik.Değerli geri bildiriminiz, hizmet kalitemizi geliştirmemize yardımcı olmaktadır. Gelecekteki konaklamalarınızda daha iyi bir deneyim sunabilmek adına her zaman yanınızda olacağız. Divan Oteli'nin herangi bir spası ya da hamamı mevcut değildir. Yan binadaki spa ve termal alan ile ilgili yaptığınız yorumları ilgili firmaya ileteceğiz. Divan Otelinin maalesef herhangi bir termal tesis imkanı bulunmamaktadır. Saygılarımızla
訪客用戶
園景高級雙人床房
入住於 2024 年 8 月
家庭出遊
4 則評論
2.0/5
發布於 2024 年 10 月 27 日
Parking the car was a total disaster.
If you don't give your car to the staff (vale), which of course needs money for this service, you need to park the car in the car park by yourself. That is still fine.
However, they don't allow you to use the shortcut within the building to reach your room. Instead, you have to walk back around the hotel and go to the main gate again.
Instead, they could adjust this gate to guests very easily.
The real scary thing happened after I still decided to park it myself.
1) I parked it, and the staff member who gave all this info in the hotel reception came to the garage with his special shortcut and told me that I should park somewhere away, which was watery, and it was easy to see the leakage from the ceilings. By the way, it was a wedding car.. Imagine I am still trying to protect the car with the flowers on it.
2) Anyway, I didn't want any problems with this special night. I accepted it. I parked it at the place he suggested. Then a security officer came and told me I could not park there, that it belonged elsewhere, etc. I was shocked.
3) I tried to explain the situation. Then I parked the car in this very small, weird parking area.
4) As I was leaving the car, the same hotel staff member came with a very posh car to park and yelled at me, 'Why did you park here, etc.?'
5) I did my best to explain.. Imagine I am still in my wedding suit with a wedding car. LUCKILY, he said, 'Ok, fine!' and he tried to look for somewhere to park.
And I walked back around the hotel at night.
It was the worst possible experience I can imagine. Thanks for that..
翻譯
住宿方回覆: Burak Bey Merhaba, Thank you for sharing your detailed feedback regarding your experience with parking at our hotel. I sincerely apologize for the challenges you faced during your stay, especially on such a special occasion. I understand how frustrating it must have been to navigate the parking situation, especially with a wedding car. Your comments about the accessibility of the parking area and the communication from our staff are concerning, and I assure you that we will address these issues with our team to improve the experience for future guests.We aim to provide exceptional service, and it’s clear we fell short in this instance. Your feedback is invaluable in helping us enhance our operations and ensure that all guests have a seamless experience. I hope you will consider giving us another chance in the future. We would like to contact you regarding this matter at your convenience. We would love to provide you with the experience you deserve. Best Regards
Murat
園景高級雙人床房
入住於 2024 年 11 月
夫妻/情侶出遊
24 則評論
4.0/5
很好
發布於 2025 年 1 月 11 日
Otel nispeten iyi konumda , çalışanlar yardımsever ve ilgili , yalnız otel yeniden renowe edilmeli , bir de otopark biraz yetersiz Malesef .
翻譯
住宿方回覆: Murat Bey Merhaba, Geri bildiriminiz için teşekkür ederiz. Otelimizin konumundan, çalışanlarımızın yardımsever yaklaşımından memnun kalmanız bizi sevindirdi. Konaklamanız sırasında yaşadığınız deneyimleri paylaşmanız, bizim için çok değerli. Otelimizin yenilenmesi konusunda belirttiğiniz önerinizi dikkate alarak, bu alanda iyileştirmeler yapmayı planlıyoruz. Ayrıca otoparkla ilgili yaşadığınız sıkıntı için üzgünüz; bu konuda da çözüm geliştirmeye yönelik çalışmalarımıza devam ediyoruz. Sizleri bir sonraki konaklamanızda tekrar ağırlamaktan mutluluk duyarız. Görüşlerinizi bizimle paylaştığınız için bir kez daha teşekkür eder, sağlıklı ve keyifli günler dileriz. Saygılarımızla
Saif R. Al Rawi
園景高級雙床房
入住於 2024 年 12 月
商務出差
5 則評論
5.0/5
超棒
發布於 2025 年 1 月 14 日
It was a nice stay , a clean and quiet rooms
A very kind and friendly lady at the reception names nur
Recommended
翻譯
住宿方回覆: Dear Mr. Saif, Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay and found the rooms clean and quiet. We also appreciate your lovely words about Nur at the reception. She will be thrilled to hear your compliments. We hope to welcome you again in the future. Best Regards