加州伯班克市中心希爾頓花園飯店(Hilton Garden Inn Burbank Downtown)

Ok stay

Close to the 5 freeway and a few blocks from downtown Burbank make the location good. Walls and insulation are paper thin, can hear TV and conversations of adjacent rooms. Lots of dogs running around and some are barking while in the hallways. Room was not that clean, refrigerator had a leftover beverage when we checked in. Checking out with Cynthia was not pleasant as she let me know my Hilton honors credit could not be used because it would have had to been used on the first night even though no one told me otherwise. She seemed quite smug and was uncompromising.

It wasn’t a pleasant experience, room and furniture is old, beds are so uncomfortable, mattress are thin and hard, woke up with back pain 3 nights that we stayed there, The bedding was stained, room was dusty and didn’t feel clean. We stayed three nights room was not cleaned and when asked they didn’t do it, had to be asking for clean towels constantly 2 out of 4 times I called they didn’t bring us clean towels so we gave up. Had to call front desk because our bathtub was not draining. Overall not a Hilton experience, all this plus you get to pay $25 dls for parking per night. Do not stay here!!

We were given a key to a room 211 that still has guest in it. Then all night the people upstairs would not let us sleep, sounded like roofing work was being done from 4 am through 10:30am. This was the worst stay and it’s very disappointing as this has always been my favorite place to stay.

We arrived an hour after the check in time. Check in staff initially struggled to find our reservation, then informed us that one of our two rooms was not ready. After waiting a while, they found our reservation and an available room on a different floor. When we arrived to our rooms, they both smelled very strange and certainly not fresh or pleasant. Below is a picture of a dirty pair of bathing suit bottoms and a brown stained washcloth that was discovered in the hair dryer cubby hole. Up to this point, I was just very unhappy about spending $335 per room for one night! After this dirty discovery, I was absolutely disgusted. I really expected a better experience after spending 1/4 of my monthly mortgage on a one night stay at the Hilton. Needless to say, I will never stay at a Hilton again. Two final comments/suggestions… more astute greeters/desk personnel may be a good idea. Requiring these staff members ask how someone’s stay was when they check out should be part of the script for every guest. It may also be a good idea to not have additional fees for parking and the very plain hotel breakfast when guests are paying $335 per night!

My reservation was wrong. I called three days before to verify I had a handicap room they said yes. When we showed up, they had us in a regular room. So obviously being handicapped, I could not use this regular room. They got us another handicap room with the shower was small and then usable for myself. The original room I had booked had a larger shower. When we got to the new room, there were no beds for my children sleep in. Truly butchered my reservation and trying to fix it at 1 AM was very tough.

it would’ve been better if we were given the right room we booked a 2 queen bed room but we were given a 1 king bed for a family of 4 and then we were told there was a sofa bed but there wasn’t and then we were given a rollaway. on top of that we were told we’d get a 2 queen bed room for our second night and got a call mid day that said we were confirmed a 2 queen bed room and when we got back from the parks we were stuck with the same room.