新沙勒邁恩飯店(New Hotel Charlemagne)

Nice experience, mostly for an excellente service. Rooms are quite old but still nice.

友好的工作人員，優越的地理位置。寬敞乾淨的房間。

Parfait à tout point de vue, avec un personnel très professionnel et faisant preuve de flexibilité à chaque fois. Je recommande fortement !

Okay place to stay for a night, but it doesn’t live up to its own description as a luxury hotel.

不錯的酒店，但不值 4 星

Nous avons passés la nuit du 28 octobre 2023 au 8 e étage , chambre 804. Le plafond de la chambre avec de la moisissure, des fissures dans le mur, du vomi sur la moquette pas nettoyé. Au réveil je me suis retrouvé avec pas moins de 8 piqûres de punaise de lit!! Mr en avait que 2! Le matin nous avons montrés les vidéos à la femme de Menage (la pauvre ne désinfecte qu’avec les moyens du bord)! Le veilleur de nuit dans la nuit suite à notre plainte nous a offert le petit déjeuner, mais au vu de mes piqûres qui me démangeaient nous n’y sommes pas allés !! Le personnel est très poli et courtois mais tout ce que j’ai énuméré précédemment ne justifie pas un 4 étoiles Ah oui j’oubliais , il fut impossible de se doucher en restant debout car la moitié de la baignoire est couverte d’un mur en biais dans la longueur ! Pour un hôtel de 80 chambres ils n’ont que 5 places de parking(et ce fut un critère de sélection )

Extremely disappointed on our 3rd anniversary We decided to spend our Easter Weekend in Belgium an so, to spend our first night to a 4star hotel. We found new hotel charlemagne, unfortunately rated too high for what they offered, or at least to us. When we arrived we were told there was no parking (although we specifically looked for that before booking and hence that’s why we chose that hotel). We have been given the keys for our room afterwards. From the corridor you could see the door was opened before we went in. Crums on the floor, and the cleaner turned up shouting that it “was clean” in french. Went to reception to request to be moved. We went to our second room. The first thing you could notice when entering the room was the smell of cigarette. Whoever stayed there before us, smoked. The aircon did not work so my partner s been freezing the whole time. We went again to the reception and we have been given the third room. Finally the third room was cleaner, but the aircon still didn’t work. They had a small heater from Rowenta to heat the room. In a 4 stars hotel!!!! Also, were we were, the balcony door would no lock so in terms of safety, that was not great. I want to thank to Simona for finding my coat as I have left it in one of rooms while switching rooms. She has been great in managing our situation and other guests at the same time. Just to add: how a 4 star hotel has only 1 receptionist checking in, running up and down, dealing with complaints etc. all at the same time? Or one cleaner whom is expected to clean all the rooms and not miss anything? The only thing that keeps this hotel open are the receptionist and cleaner. There was no management whatsoever. How is it safe to only have one person at the reception? For a 4 star hotel, the experience was awful, we will definitely not return and we won’t recomend this hotel to anyone especially if you have children. Unless you want them to freeze in the rooms. Luckily we chose, for our trip to spend each night in a different city, therefore we havent booked this one for more than one night.