Chicago Southland Hotel

This hotel is simply terrible. I really dislike having to write a bad review but this was terrible. The whole hotel claims to be none smoking and that is the farthest from the truth! We had to leave the vent on in our bathroom with how bad it was coming in from the hall. There were zero wash cloths and when asked for clean towels was told there wasn’t any available. A jetted tub room was booked and that’s not what we got, when questioning the front desk the woman stated that’s our room because they are completely booked. TV remote only turned the TV on, would not change the channel or your volume. The Elevator continued getting stuck and you had to pry it open/shut to work. Will not book this place again.

There was no Wi-Fi when we arrived and we could only pay in cash so we had to leave and get $600 some odd dollars in cash to avoid their ridiculous ATM fees. They had our rooms wrong as well. I had my two children with me that were looking forward to swimming, but the pool was actually down the whole four days we were there! And to top it off, the elevator was broke the majority of the time, and we had to take stairs with my two elderly parents! The staff was very rude, and hard to understand with the thick accents that they had. The Night Shift worker was actually sitting in the chair, talking on the phone, picking crud and dead skin from between her toes, and didn’t wash her hands to help us when we needed a new key for our room. I have never experienced anything like this in any hotel in my life and we will absolutely never return to this hotel!

The staff was great. Very friendly and polite. The building was a mess. The elevator didn’t work. People were loud banging and slamming doors all night. A small issue was house keeping knocking on door at 10:00 AM asking if I would be checking out.

Kitchenette falling apart.. would not eat breakfast there! Dirty carpet Dirty towels Furniture in room very old and falling apart Very disappointed Scroll and keep searching

Staff does not provide room cleaning unless you ask for it. This was not communicate at check in. Furniture in room and carpets are in bad repair. Limited parking and major construction having next to hotel.

Much better stay than most. Need to clean up the trash in the back parking lot but overall a good stay. Clean smells fresh and comfortable bed.

It was good price for the hotel friendly staff property needs little upgrade overall it was good

To be honest this is the second time I stay at a western hotel and again is a bad experience. I pull out the ouch and it had obvious old blood and on top of that it look like it wasn’t cleaned or sheets was changed. The room itself had some repairs that had not been kept. Bárrala and soap and towels. This place I wouldn’t recommend

The hotel room was dirty. The bathroom had not been cleaned prior to giving it to me for the night. The floor still had shoe prints from the previous guest not to mention hair on the toilet seat and a dirty rag Hanover the shower. The remote was gross. The walls were dirty the chair was disgusting. I would never recommend that hotel. The front desk attendant did change my room to one next door. It was still substandard. But at least that bathroom didn’t have hair or dirty rags hanging.