科羅納附早餐的飯店

This was our third visit to the property, since it was convenient to our relatives’ homes. The last time we stayed there was about a year ago, and we had problems with a dirty comforter and a boiler that was supposed to be down for “a couple of hours” that ended up being down for a full weekend, meaning we had no hot water. We were assured that we would hear back from the management when we made a complaint to the front desk clerk, but we never did. But we were willing to give the place one more chance. We arrived about 9:00 pm to check in and we were pleasantly surprised to find we were upgraded to a 2-bedroom suite. We headed to the room, took out the keys... and neither of them worked. I went back to the front desk, we tried the new keys... nope, still wouldn’t work. We called the front desk, and the desk clerk came up immediately and was able to open the door, but advised us that the battery on the door lock was dying, so when we heard the lock try to open, we should try to open the door immediately to get it open. It was late and we were tired, so we figured we’d get to bed and deal with it in the morning. Not long after we unpacked, my wife and I were getting ready for bed when my daughter came in and told us she spotted mold in the other bedroom. I went to check it out, figuring that maybe it was really dirt or something, but I saw the black spots on the ceiling and had to agree. I asked my wife to have a look, and we brought in a towel to try and wipe off whatever it was; the dark spots wouldn’t wipe off, and my adult daughter said the spot felt “fuzzy”. We called the front desk and let them know; the clerk advised us the hotel was full, but would check to see if a room was available at a sister property nearby; he also recommended that we could stay in the room but close off the second bedroom, and have my daughters sleep in the living room. Since my other daughter has asthma, we decided to get dressed, get our bags, and head for the lobby. When we got to the desk, the clerk advised us that the sister property was also full, but he could call for a room at another hotel that would have had all four of us in one room with a bed and a fold out couch... for a higher rate than what we were already being charged for there. We decided to give up and head home; the clerk told us that he couldn’t cancel the reservation or check us out until morning, but that the manager would call us in the morning. I’ll give credit to Joseph the front desk clerk, who went above and beyond during our visit to try to resolve our problems. Unfortunately, he was pretty much left to deal with everything happening by himself. The mold we found and the problems with door lock seems to confirm that the problems we found with poor housekeeping and maintenance on our last visit weren’t a fluke. As nice and as convenient as the property is, we’ve decided that we won’t be staying here again unless there’s a change in management or a renovation of the hotel.

Our room was filthy, clothing tags and toy cars left on floor from the previous stay and my son found an unidentified clothing item on the side of his bed (pictured). Management allowed a band to practice loudly (think banging drums) outside our room at 7 am, they promised me they would make them stop, they did not. Their blow dryer was faulty and tore out a huge chunk of my hair (pictured). After all of this the manager Alfredo promised a full refund and it has been 3 weeks no refund. Now I have to try and get the money back thru my bank. Beware this is how they treat Marriott rewards members. I do not recommend. You will be treated better elsewhere.

房間和服務很棒,他們提供的早餐非常棒,有不同的品種食物選擇。房間的設施也很棒。總的來說,酒店適合家人入住

工作人員很友好而且樂於助人。我們旅行的唯一弊端是酒店門口的強烈污水味。每次我們進入建築物時，它始終存在。 二樓的另一種氣味是細膩但不令人討厭，就像210-220房間附近的醋。我的女兒以為它聞起來像牙醫的辦公室。 聞到一旁，大廳的燈光明亮，整潔，每扇門上都有勵志名言。 每天提供歐陸式早餐，游泳池是開放的，儘管我們太忙了，無法享受。由於大流行，他的健身室保持關閉。 我們將再次入住91號高速公路，方便快捷。 牀不是豪華的，但並不可怕。可以使用記憶泡沫切頂器進行改進。

We stayed overnight on Saturday at this Residence Inn because it was near our daughter’s family’s home. After check-in we went to our room to find that it was 80 degrees and the air conditioning didn’t seem to be working. I spoke with the front desk and was told that there were no maintenance people. I asked about changing rooms and was told that they didn’t have any others. All they could do was give me a fan. It was over 90 degrees out and 80 degrees in the room! As a lifetime titanium elite Marriott Bonvoy member, I thought that there might be a bit more effort in helping us. I will have to find another hotel for when we visit our daughter!

非常乾淨舒適。 體重室和游泳池由於COVID而關閉，因此設施上的4星級。 否則，我住了一晚很開心。

剛到這個位置,我就感到不安、緊張、害怕!停車場裏有人坐在車上,其他人坐在樓梯上。當我進出我的車時,他們似乎都在看着我。這是一次非常不舒服的經歷,我告訴前台的那位小姐(Ada)我的擔心。她很同情我,並向我解釋她確實認爲那裏很安全,但是那裏有住在現場的Cholo's ang.a.拉丁裔幫派成員,這不是我和我兩個小孩住的地方。我預訂了7天的預訂,但只住了一晚(這只是因爲我登記入住時快9點了,我和我的孩子們因爲在路上幾個小時而筋疲力盡。雖然經理說我可以。實際上,取消服務花了幾個小時和幾個電話給公司/客戶服務。哦,客房部進來了,在我裝車時扔掉了我的一些東西。