蒙巴薩附早餐的飯店

我們最近在肯亞和坦尚尼亞的Voyager Resort度假村結束了假期。我們倆都很驚訝地發現我訂的是全包套餐，而且體驗非常棒！我們預訂的是花園景觀房，結果房間竟然能看到海景，真是太驚喜了！員工服務周到，食物美味，包含的飲料也很棒。我們很喜歡Outlook Bar酒吧。度假村很大，但一點也不覺得擁擠。要是能確保陽光充足就完美了:)

我的訂單含入住當天晚餐和次日早午餐，晚餐還是不錯的，早餐沒去吃，說說午餐——酒店入住時間是13:00開始，退房時間是次日10：00，我的午餐就這麼被“貪污”了，是否要退款？酒店環境還是不錯，院子裏游游泳，還有猴子、蜥蜴、各種鳥類……離沙灘很近，晚上很愜意。服務也不錯。用餐不允許穿短褲，回房間換的長褲，要紳士風度，可以理解。清晨可以看印度洋日出，贊一個！房間裏都是英式插頭，衹有洗手間裏有一個雙孔的中式插頭，建議自備轉換插頭。

房間還可以，但是有一些蟲子，螞蟻。衹給一個房卡差評，空調沒電了也無法運行，每天從外面進去很熱。酒店直通public beach還是比較方便的。可以隨時下海。

I enjoyed my stay at the hotel. Excellent location and very friendly staff. The food was also so delicious. I checked in on my birthday and I happened to mention while checking it at the from desk. The hotel was kind enough to surprise me with cake at dinner. That absolutely made my day. Forever grateful for that . The only issue was that there was a lot of furniture in the room making it cramped up yet it was a spacious room . The hotel can also improve on cleanliness in unseen places such as under the beds and tables. Other than that, I highly recommend the hotel their rates are pretty reasonable and there’s value for money.

乾淨衞生，靠近海邊，環境優美宜人，交通便利，黑人前台非常有耐心，我的英語水平不好，前台也沒有不耐煩，很用心。

超出我們的預期，整個酒店沒有亞洲客人 也幾乎沒有白人客人，但是服務標準是國際化的，自助晚餐非常棒，推薦半食宿，整個度假村非常美

位置很寧靜。較舊的設施,有些破舊,但乾淨有序。建議多注意美化場地,在門口貼石膏和繪畫。工作人員很友好,有求必應。房間很舒服。空調工作得很好。淋浴最終帶來了溫水。我們每天有客房服務,有新鮮的毛巾和一瓶水。電視很好,但不是網絡電視。wi-fi有點斑點和慢。房間打開到一個俯游泳池的漂亮的露台。露台與另一個房間共用。在我們的情況下,隔壁有一個相當熱鬧的家庭。 游泳池維護得很好,游泳池區令人愉快。這是一個淺水池。

My experiences include both good and bad ones: GOOD: I checked in on 12th evening and booked for 1 night original on trip.com. Then I really had a good time there. Relaxed in my primitive stylish big room with sea view, sang karaoke with some of the staffs and clients there. The staff Victor is a talented rap singer👍🏻. One of the staffs named Junior (which is a very good staff) warmly helped me with online shopping. So I extended 2 days because of the very good mood at the very beginning. The extended 2 days were not paid by trip.com, but were supposed to be paid directly with POS machine when I leave. BAD: Bad things happened in the early morning of 15th June, when I need to rush to the airport. One of the staff(a different staff, not Junior, not Victor) speaks no English, go to take the POS machine very slow (let my Uber wait and I almost not able to catch my flight) and overcharged me twice the amount I should pay, because of wrong operation of POS machine. I found out this fact hours later when check my account I was not in Mombasa even Kenya. Another thing to mention, I informed almost every staff I know in Ziwa that I have to leave at 5am on 15th, so the 550KSH for restaurant should be charged before I go, either in the evening of 14th before they close, or in the morning of 15th, together with the extended 2 days’s room fees. But in reality, no one informed me, and I thought it was included in the final payment I paid by POS machine in the 15th morning. And then on my way, Ziwa contact me to ask for the 550KSH. I am out of Kenya, and I need to ask Kenyan friend to transfer me through m-pesa and then I pay her dollars. I kindly request Junior to help accelerate my refund process, and he promised to do so. I am currently waiting for the updates. But still, I don’t think these unpleasant mistakes should happened, which cause a lot of trouble, worries, a waste of time and effort, and excessive money on service fees, transaction fees and exchange rate losses. I am very upset and angry, because I am busy and in urgent need of money. These mistakes also reflect the deficit of ziwa’s general management and staff capacity building.

I love this resort it’s in front the beach and it was my second time to go there

它的位置非常適合前往機場,所以方便肯定是留在這裏的理由。工作人員都很高興,但房間可以使用空調,因爲它是一個炎熱的國家。他們在酒店內部樓下有餐廳,但選擇有限,早餐很普通,隔壁他們吃的餐廳,完全浪費時間和金錢。我們點了烤雞,等了1個小時才到達,當它做到的時候,它是乾的煮熟的雞,就像在橡膠靴上咀嚼一樣。我們無法完成餐,因爲它只是不能食用,而且按任何標準來說,根本不是一頓好飯。他們的冷飲不是很冷,他們沒有冰。哦,但對他們來說,有一個無知的DJ播放音樂更重要,所以我們聽不到自己說話。我們問得很好,如果他們能降低音樂音量,但我們的要求只是被DJ忽視了。這是一家餐廳,而不是夜總會,音樂對餐館來說太響了。所以我會給這個地方一個0星評級,因爲它是可怕的。