星際海灘度假村(Voyager Beach Resort)

Honeymoon Nightmare! Been a regular for close to 30 years, kenya being my second home as a foreigner; Voyager was my go to place in mombasa. Being recently married in Korea, I highly recommended Voyager to my wife and at the end felt so sorry to my wife... 1. I had sent an email to Voyager asking for a special preparation for the rooms: flowers on the bed with a juice box not wine because she is pregnant and they replied that all is confirmed; check in at 12pm. Result: I arrived past 12pm, rooms still not prepared...therefore I decided to have lunch and come back, expecting it to all be ready to surprise my wife... After lunch as soon as we arrived the room, nothing prepared! Basic amenity such as water bottles not available until the next day when I asked for them. Wifi and cell signal is so bad that couldn't use the phone whatsoever.....the more expensive "SEAVIEW" room was blocked by palm tree leaves so NO view at all... I camly asked the reception about why nothing was done? And the manager I presume lady with glasses: NO apology and just ok we shall do it lmao.... Dining: Food quality has really dropped....the most shocking part.... I can't explain it here cause just speechless how high quality diverse buffet has become dull no variety and local food... Past: you would arrive at the entrance of the restaurant, then an attendant would come greet you and take you to your seat.... Present: No attendant, you just sit wherever you want... after eating some salad, went to get main course and come back to see another kenyan guest sitting at our table using my utensils ( that I used! ) and FYI my bag was on the seat where he was sitting...left with no apology ...leaving me feel real ridiculous! Waiters & Servers: look grumpy and when asked for something have an attitude of annoyance...oh! Unless your a WHITE ! again LMAO ! BTW in the morning was not served coffee unless I asked for it? Which was not the norm in the past. Dinner: The papers you are handed at check in, states you are suppose to wear (men) long pants and no slippers or sandals( beachwear ), guess what again lol many guests are wearing beach pants or shorts with flip flops! In the past they were told to go back and change but no~ no one cares! Hah PS. Had most my meals out of the hotel, eventhough I paid for breakfast and dinner.... I had enough of my honeymoon being destroyed and went to the reception and had a good chat with the Front manager: GEORGE. I explained how I was disappointed and stated Voyager has become such an absurd standard hotel?! Well he apologized and that night I saw immediate changes where there is an attendant at the entrance who took us to our seats and waiters asking us how the meal was(it was so obvious that they were told to keep an eye on us lol) BUT next day. ..the same awful routine back to the way it was... In the end there is no point! Voyager, I understand Covid was hard on you but other hotels have suffered too and they are still doing their best to keep their standards (Hotel near you) unlike you guys.... Thanks for the awful honeymoon and no apology. Also reception treating us as strangers as soon as we checked out with no farewells or asking about our stay. Never coming back! Kwaheri!

The all-inclusive experience at this hotel was worth every penny of it. The grounds were extremely spacious with multiple swimming pools with different bars and relaxation areas. There were food options in various locations including an Italian restaurant experience poolside. The all-inclusive meal service was truly fantastic with multiple food stations some with local ethnic foods and themes from all over Africa and even the world. They had excellent fresh juices and fresh fruit in the morning for breakfast as well as an egg station and waffles and crepes every morning. I enjoyed having my poached eggs. The room we stayed in was perfect, with a porch just outside and right next to the cliffs above the crashing waves below which lulled us to sleep every night. There was a beach down below which was very picturesque and great for photo opportunities, plus there were a variety of little vendors set up selling many African memorabilia. I loved the little bar that was perched just above the ocean, very relaxing with comfortable seating and very friendly bartenders. We went there almost every night to relax and talk and enjoy a drink. It was fun watching the monkeys play on the grounds next door to this place as well. This spot is also perfect to propose to your future wife... 💗 The service was exceptional, Peter from the front desk was always super friendly and helpful. The waitress Shilla charmed me with her Shilla Special drink which she custom made for me. All

The first "ocean view" room I was given was down a secluded hallway at the corner of the property. Traveling alone as a woman, I didn't feel completely safe there. The view was mostly of a barbed wire fence, but you technically can see the ocean. People I knew that didn't pay for the upgrade had a better view of the ocean. I asked to move, but it took until the next day before they were able to accommodate. The second room was exactly what I expected on booking. Takeaway: if you're a woman alone, ask for a room on the second level or higher.

The staff at property was very friendly and professional. Overall property is beautiful with the nautical theme. Rooms and amenities were, however, somewhat lacking. I got an “upgrade” to a beach front property and the room was in need of renovation especially the bathroom which had worn rusty fixtures. We had 2 rooms and the other room was in similar condition. I was there for 4nights and asked each day at the front desk and the housekeeper in person for 2 hand towels which we never got. Spent the visit with only 2 large towels. The food was just ok. They had different country themes each night but the food looked the same all the days I was there. The beach is non-existent. In fact there are signs posted that says no swimming. The “beach” is either covered in water up to the property line or is a slimy sandbar with sea**** based on the movement of the tide.

This resort is really worth it. Stayed for 6 days or so and the staff are all friendly. Yes you have one or two that have there bad days but other than that they are all amazing. I will definetly recommend this resort. The food is amazing, the beaches and the pools are as well.

A little dated other than that the area itself was well-maintained. Everyone was friendly and the food good

The grounds are beautiful though the property is not maintained very well and is starting to look run down. Food at Mashua (buffet) is terrible for such a costly hotel, same food being recycled resulting in overcooked meats and veggies. The A la carte restaurant is a joke, terrible and extremely slow service. They are always running out of juices at the snack bar.

The room was very small. The bathroom was horrible. The food was ok at best. There are many lovely bars and places to sit. The pools are lovely. All inclusive includes the cheap options. No room upgrade!

Do not stay here and do not use **********. Wifi is a featured amenity but it does not work. We talked to the manager, Wasike Wasike and informed him wifi was needed because we were traveling for business. He assured us we would have no charge and that we should contact **********. Rather than him telling ********** we left because their resort didn’t have wifi he told them we departed early so they are refusing refund. Wasike Wasike is a liar. The hotels is run down and needs major updates. Pick any other hotel in the area unless you like staying in 2 star hotels and I recommend any booking site except **********/******* (their parent company)