Name: 西班牙馬門諾爾飯店
Address: 穆爾西亞, 西班牙
Rating: 8.6

捷克

布拉格

西班牙

漢迪亞半島

穆爾西亞

義大利

羅馬

多明尼加

巴瓦羅

拉斯帕爾馬斯

The hotel is not bad, old but has its own charm, we actually liked the decor, the location is very good, the breakfast though is very average, nothing special.
We had the worst chek-in experience in our life with Mr Nader, who was very rude, we have booked a superior double room and paid the full amount in advance, when we arrived he simply said he had no room available,  and that he will move us to another hotel of theirs, and it was far from the location we chose to stay in for it's proximity to everything we wanted to visit, and that of course without even asking for our opinion.  We said no and that it is unacceptable to move us to a hotel on the other side of prague, not in the same category, he even lied and said that it was also a five stars hotel but it was a 4 stars hotel. He was very unfriendly, extremely rude to us, he even insinuated that it was our fault because we had booked the room on the same day and he repeated it many times with a bad attitude. We did, but it was at least 8 hours earlier than our arrival, we even checked several times that the room was still available hours after our payment. He finally silently gave us a deluxe room with twin beds, without explaining anything, when we saw the room we told him that we are a couple on a romantic trip we want to stay in the same bed, he yelled at us saying that we insisted to stay in the hotel and not move to another one, and that the room he gave us is way better than the room we booked, which was a superior double room, we didn't really care about the room type more than we care that we got a double bed, but we finally accepted because we got no choice but to move to another hotel that night. They made the beds closer, but they kept moving away the whole night which was very weird and uncomfortable. He could've at least offered us free breakfast, but he instead made us pay for it, and told us if we want something we could go speak to the manager. It's never about money for us but the way he dealt with unsatisfied clients is the worst, and we work both in the tourism, in fact we are both managers! His colleagues the day after were more friendly and they moved us to a room with double bed with a great view, which we liked much more.
A thing that we noticed is that the staff of this hotel are very unfriendly with no reason, they make you feel that you're bothering them just by walking by (the young blond girl in the reception,  the breakfast staff, except for the young guy in the reception and the concierge, who was very nice welcoming and friendly and kept smiling the whole time.
We would only recommend the hotel for its location and the artistic decor, but never for the service.

整體很不錯，乾淨舒適，房型相對歐洲其他同價位酒店大，距離布拉格老城區有點小距離，但如果開車自駕還好，設施比較新，差旅家庭旅遊等都非常適合，下次還會選擇。

評分：★☆☆☆☆
評論標題：房間申請處理不當，退款被拒

我們在西方布拉格五號酒店 (Occidental Praha Five) 預訂了四晚，但由於服務屢屢失誤，我們提前一晚退房——儘管如此，我們還是盡量保持理智，因為我們只是想要享受旅程的旅行者，不想惹麻煩。

我們明確要求兩張單人床，但被忽略了。他們給了我們一張大床，然後又換了一張──還是一張大床。飯店遞給我們一條毯子，讓我們「湊合一下」。第二天，什麼也沒解決。我們打電話給前台，等了40分鐘，一位不會說英語的清潔工來了，他很困惑，只是把另一條毯子扔在床上。就這樣。

在攜程介入後，飯店才送來一份果盤和一瓶葡萄酒給我們——我們沒喝，還把酒還給了前台，因為我們不想接受這種敷衍的禮節——我們只想要我們預訂的房間。

我們週日退房，並要求退還第四晚未使用的房費。我們被告知需要獲得高階管理人員的批准。週一，我們震驚地得知退款被拒，理由是他們謊稱我們從未退房——儘管我們已經支付了旅遊稅並收到了發票。我們還被錯誤地指控喝了迷你吧裡的水，而我們清楚地解釋過，水是原封不動的。

這筆退款是針對我們未使用的一晚房費，根據消費者的基本權利，我們有權獲得退款。飯店管理混亂，拒絕承擔責任，讓一個簡單的問題變得如此緊張。我不推薦這家酒店。

El complejo está muy bien y son muy amables le falta un poco de mantenimiento en la habitación  pero en cambio los jardines están impecables .El desayuno bufet bien había de todo y aunque el hotel es enorme no se tiene sensación de masificación ni colas para coger las cosas.

非常好的住宿!
位置優越,步行即可到達海邊。
舒適的牀和枕頭,乾淨整潔,友好的工作人員。
美味的食物和大量的飲料。
美麗的環境。
不幸的是,游泳池裏的水並不溫暖,另一個更大的游泳池正在修理。

莫西亞的精彩酒店,幾乎全部步行,車輛。非常好的設施和房間大小,很寬,有二十L牀沙發,台兩,桌子下放行李,寬的。全,燈光良好。

Este hotel es muy parecido a un resort en el que no te tienes que preocupar de nada más que de disfrutar. Además está cerca de playas maravillosas y de la manga del mar menor. Muy recomendable

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