The worst experience ever in a hotel. An ex-Holiday Inn probably more professionally managed then. Reception confused, personal info incorrect, Dreadful Parking Eye system, log your car, or face a huge fine. The room number on the door was written in biro, a clue as to what lay beyond. The sink in the bathroom was was badly broken and not repaired. but It was 7pm and we were tired and hungry, or would have asked for a change of room. Paintwork shabby. Really bad. Bar / restaurant staff lazy and unhelpful. We were a group of four and ordered from the menu, much of which was unavailable, including lettuce for the salad, chicken wings, Rib-Eye Steak etc etc. The T Bone Steak I chose, was overcooked and small. The wines were poor quality and sour tasting, all horrid. The hotel seems to be Indian owned now, as Sikhs are forbidden from drinking alcohol, I guess the quality of the wine is not monitored by them. Service during our meal was a nightmare, I had to get up to find someone to serve us. I retired to the bar for a drink. The barman watched me for a long time and said he was on a break and there was no one else to help me, Finally I and i said well if you are unable to serve me, if I serve myself and l will pay you when you have finished your break. He suddenly forgot about the importance of his break and called security. I am 70 years old and the man he called was disrespectful, rude and aggressive. I pointed out to the receptionist the problems I had encountered. She asked why I was asking her? As it was nothing it was nothing to do with her! The security man said if I didn't like it why didn't I just check out there and then? As I was forced to pre-pay and it was late I declined. I said I intended to complain and asked for his name. He said under GDPR regulations he wasn't obliged to supply that information, although while he was prepared to to hide behind those rules, Frankly I doubt he knew what the acronym meant. Avoid!
