布謝維爾設有酒吧的飯店

我在那裏參加一個商務會議。工作人員很棒,爲我們許多人說英語。總的來說,服務很棒。房間令人愉快,乾淨,充滿了設施,有一些有趣的照明功能。房間有多大,我印象深刻。如果我不得不批評任何東西,那將是 Sens 餐廳。我們在那裏的第一個晚上,我們很晚才去,我們想吃晚餐,所以最後到了 Sens 餐廳。對我來說,菜單似乎有點有限。我的一個同事也只吃他能吃的食物種類,除了沙拉,菜單上沒有雞肉菜。這讓我很驚訝。我自己也喜歡雞肉。所以我們問廚師是否可以準備雞肉而不是沙拉。答案是“不”,所以我朋友沒有和我們其他人一起吃晚餐。去了他的房間,點了Uber Eats。絕對沒有顧客關注。即使我也可以去廚房準備一份美味的雞肉和意大利麪(我們建議這樣做),因爲我知道這兩種成分都有。這非常令人失望。這實際上毀了我們和同事們共度的夜晚。

My friend and I stayed here for the F1 weekend and had a terrible experience. To start, the hotel does not provide concierge towel service or a safety deposit box (this detail is important for later). When calling to request fresh towels, I was told to pick up my towels at the front desk. The hotel also does not provide bath robes or slippers (maybe it's because it is a 3 star hotel?). The cleanliness of the carpeting in our room was questionable and we never received cleaning services on any of the days we stayed. Next, on our second day of our stay, the key scanner on our door stopped working. The scanner was low on battery and required a device to charge the scanner in order for the door to unlock. Every time we needed to access our rooms, we had to request the concierge to escort us and manually charge the scanner and use a master key to unlock our door. Not only was this inefficient for staff, but this was also an extreme waste of our time as guests at Imperia. At no point did concierge escalate this to management to attempt to resolve the technical issue or compensate for this inconvenience. Because the hotel was fully booked, the only resolution that was offered was to room hop for each night of our stay, which would be even more inconvenient. So we decided to stay in our rooms. Finally, and the most egregious issue of all was that our belongings had been stolen from our room. Money and a luxury bag that had not left the room from the beginning of our stay went missing. I am hesitant to point fingers at the hotel staff, however given the security issues we experienced with our malfunctioning door and the concierge staff having access to a master key, I cannot rule out the idea that it was the hotel staff that may have unlawfully accessed and taken our belongings. When we approached the concierge about this issue, they were not able to provide us with any security footage or a date/time log of how many times our room was accessed. We ended up filing a police report and the hotel has since wiped their hands clean on this issue. To this day, management has been dodging our calls and have not followed up with us. The same moment we brought this issue up to concierge, another guest lined up behind us was raising his concerns about his headphones that went missing from his room. Given that the weekend of our stay was a hectic and full house for the hotel, I am unsure as to whether this is an inside job or an opportunistic individual knowing that many guests were not going to be in their rooms for most of the day. This experience has made me feel extremely unsafe, paranoid and violated.I will NEVER go back and will NEVER recommend anyone stay at Imperia or any of their other sister establishments.