we arrived at the hotel @3pm expecting we could check in already since check-in time is @2pm but the room is not yet ready so we just had our bags kept for awhile and had a stroll, but when we get back around 6:45pm expecting our room is ready coz were very tired from travel but still the room is not yet ready, we’re very disappointed on their service and the room is not that clean. we waited for almost an hour to get the room ready.. they lack courtesy and service! they didn’t bother to upgrade us even they’re at fault! such a bad experience!