芝加哥漢諾威公園美國長住精選套房飯店(Extended Stay America Select Suites - Chicago - Hanover Park)

Bien

Terrible conditions at this location. Nails sticking through flooring where carpet was worn. You literally get 2towels,2 wash cloths. They charge you for exchanging clean towels. No coffee pot! No lobby with coffee. At night, you’re on your own! They literally lock the lobby up and you can’t get ahold of anyone at all!! Never ever will stay here again!!

The room I got smelled like pee really bad,I turn the AC unit to see if that would help with the smell but it didn’t, after a couple of hours my throat started to bother and I started to sneeze, I told the front desk about it and the guy at front told me that maybe it was because I was in a room where pets stay and on that floor I asked why I wasn’t notified and he said it was my responsibility to let him know I told him about customer service and he kept arguing with me saying it was my fault. I checked out right away and tried to explain him the situation and he just said OK BRUH, not an apology or anything? I asked him and he said NO! There was no attempt on his part to try to make it better he kept saying BRUH, I was so mad, I didn’t stay the night I had to drive 2 hours back home. I wasted my money and my time

The room smelled, sheets were scratchy and the only amenity was one small bar of soap. The kitchen cabinets were all completely empty. People were ha gong outside in lot all night being loud. No one at desk after hours and no one there until 9am.

There were no utensils in the kitchen. We checked in late so we could use kitchen for our baby until 10 am in the morning. At 10 am too there was no one at the front desk and had to wait for half hr more. Never going to stay at stay america again

The place felt inviting, the staff makes tou feel welcomed. I love the comfortably and quiet i wanted to stay another night

The building was older but clean, bed was comfy, AC worked fine. Not fancy but definitely adequate

Really. I don’t know which smelled worse the hallways or the room. Probably the room. Nasty, smelled like smoked bad bad bad! Burned my nose. I had go buy incense but was afraid they would catch me and charge me $250 for smoking. I won’t be back.

Never will stay here again, charged me $103 for a little stain on the bed