The Executive Room is spacious and the hotel is quiet. Not conveniently located, though. The management of this hotel needs to understand the need for regular maintenance of all equipment, facilities and common areas. They charge European prices but offer African service. I must say that staff were exceptionally nice. Great to have free airport shuttle provided, however, their email address does not work (they know it but don’t seem concerned about it), so you will never get a confirmation about your reservation made on their website or about the airport pick up. VERY poor internet, which means that sometimes it was impossible to work, send or receive emails. This is unacceptable. Bathroom: - Tissue box in bathroom empty and continued empty for the entirety of the 2 weeks’ stay - Shower head blocked – it was unblocked after complaint - Dark bathroom, especially shower room. Mirror light doesn’t work. Feels dirty, although it might not be. - Broken bin lid, and remained broken. - One soap/shampoo given at the beginning of my stay, now finished but never replenished. After day 8, I asked and got some more. - Terrible and slimy shower curtain Facilities: - Very poor internet - Gym closed – two terrible machines available outdoors. Awful. - Pool dirty – cannot be used for obvious hygiene reasons, even though when I tried there were loads and loads of locals (not guests) playing loud music and making it most uninviting. - Very poor maintenance overall. Breakfast: - Very poor, few choices, slow service Staff: - Very friendly, incredibly nice Living room: - Fridge cupboard door doesn’t close - Broken chair – never fixed despite complaint - Bad lighting – dark - TV cables hanging down, no remote control, so not possible to use TV Bedroom - Safe didn’t work – fixed after complaint - Wardrobe – wobbly sliding doors - 2 plastic hungers - TV too small to watch. Only 1 channel works. - Uncomfortable pillows - Stained sheets, but comfortable bed. Water - No complimentary water provided
6 評價