住宿方回覆: Dear Guest,Thank you for your kind words and for taking the time to share your experience! We’re delighted to hear that our front desk staff made you feel welcome and supported during your stay. Providing warm and helpful service is something we truly value, and it’s wonderful to know it made a difference for you.We’re also glad you appreciated the well-equipped room and enjoyed the convenience of the capsule coffee machine. It’s details like these that we hope make your stay even more comfortable.We’d be honored to welcome you back to Birmingham in the future. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more special!Warm regards,Harpreet SianGeneral Manager
住宿方回覆: Dear Guest, Thank you for your feedback. We sincerely apologize if the cleanliness did not meet your expectations. We take hygiene and cleanliness very seriously, and we will address your concerns with our housekeeping team to ensure we maintain the highest standards.Your feedback is valuable to us, and we appreciate the opportunity to improve. We hope to welcome you back in the future for a better experience.Best regards,George Front Office Manager
Hiro Lee
標準房
入住於 2024 年 6 月
獨自出遊
37 則評論
3.2/5
發布於 2024 年 7 月 26 日
一般吧,湊合住
住宿方回覆: Dear Hiro, 感謝您的反饋!我們很遺憾未能完全達到您的期望。我們會繼續努力改進,希望未來能為您提供更好的入住體驗。期待有機會再次歡迎您!Sincerely, George FratiloiuFront Office Manager
訪客用戶
標準房
入住於 2024 年 5 月
商務出差
24 則評論
5.0/5
超棒
發布於 2024 年 8 月 8 日
房間很乾凈
住宿方回覆: Dear Guest, 謝謝您的評論!我們很高興您對房間的清潔感到滿意。我們期待您的再次光臨,並希望能繼續為您提供優質的服務。Sincerely George FratiloiuFront Office Manager
5G
標準房
入住於 2024 年 11 月
商務出差
7 則評論
5.0/5
超棒
發布於 2024 年 12 月 8 日
Good position for tourists
翻譯
住宿方回覆: Dear Guest,Thank you for your feedback! We’re glad you enjoyed our convenient location for exploring the area. Hope to welcome you back soon!Harpreet SianGeneral Manager
Againjoy1123
標準房
入住於 2024 年 7 月
家庭出遊
4 則評論
4.0/5
很好
發布於 2024 年 8 月 27 日
Wifi connection is not stable enough. Carpark space could be expanded will be perfect.
翻譯
住宿方回覆: Dear Guest, Thank you for your feedback. We apologize for the issues you experienced with the Wi-Fi connection and the parking space. We understand how important these aspects are for a comfortable stay. Your comments will be shared with our team as we look into potential improvements. We appreciate your suggestions and hope to have the opportunity to provide you with a better experience in the future.SincerelyGeorge FFront Office manager
Victoria Lodja
標準房
入住於 2024 年 10 月
獨自出遊
8 則評論
4.5/5
滿意
發布於 2024 年 11 月 24 日
I stayed here before and had a great stay but this time I noticed the bathroom was not cleaned properly. I cleaned the bath myself only to find the water wasn’t that hot. Everything else was great and my previous stay was perfect so not sure what happened this time
翻譯
住宿方回覆: Dear Victoria, Thank you for your feedback and for choosing to stay with us again. We’re glad to hear that everything else was great, but we sincerely apologize for the issues you encountered with the bathroom cleanliness and hot water. This is certainly not the standard we strive for, and we appreciate you bringing it to our attention.We will share your comments with our housekeeping and maintenance teams to ensure these areas are addressed promptly. We truly value your loyalty and hope to provide you with a flawless experience on your next visit.Thank you again for sharing your thoughts, and we look forward to welcoming you back soon.Best regards,George FFront Office Manager
住宿方回覆: 尊敬的客人, 感謝您的回饋!我們很高興您喜歡我們優越的地理位置並發現停車很方便。感謝您提早抵達或提前預訂以確保空間的建議。我們將透過 BBC 頻道調查這個問題。
訪客用戶
標準房
入住於 2024 年 8 月
夫妻/情侶出遊
5 則評論
5.0/5
超棒
發布於 2024 年 9 月 9 日
Great hotel in a good location close to bars restaurants on broad street. Very clean rooms and customer service was excellent all reception staff were great and extremely friendly.
Will definitely stay again on our next trip to Birmingham
翻譯
住宿方回覆: Dear Guest, Thank you for your fantastic review! We're thrilled to hear you enjoyed our location, clean rooms, and especially our customer service. Our reception team will be delighted to hear your kind words about their friendliness and dedication. We can't wait to welcome you back on your next trip to Birmingham!Best regards,George FFront Office Manager
Very clean and comfortable hotel, had a good night sleep here. Staff were very friendly and welcoming. The room was spacious and the all you can eat breakfast was excellent! Would recommend.
翻譯
住宿方回覆: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear you found our hotel clean, comfortable, and that you enjoyed a good night’s sleep. Our team takes great pride in providing a warm and welcoming atmosphere, and it’s fantastic to know we made you feel at home.We’re also delighted that you appreciated the spacious room and our all-you-can-eat breakfast—it's always our goal to start your day off right! Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.Warm regards,Harpreet SianGeneral Manager