伯爾尼飯店

This hotel is a short bus ride from the main train station. The rooms are modern & ours was large. No one & no instructions on how to turn on the lights or operate the roll down shutters or anything else in the room. It was frustrating. There are large patio doors (no patio though) that open with electric roll down shutters. But our room faced busy train tracks & so leaving those doors open meant hearing VERY frequent train traffic late into the night & then starting again in the early morning. It wasn’t pleasant. Another thing to know about this hotel is the A/C is controlled & is central to the ENTIRE hotel and it’s not cool in the rooms🥵. There is NO adjusting it in your room or for your room 🥵. It is just what it is. We were advised to open our patio doors to get more air🤪. That would work if it’s cool outside AND there were not the train traffic! There is no ventilation fan in the bathroom and that just adds humidity to the room with no way to vent it. So this hotel is modern meets we don’t trust you. We would not stay here again & from now on even if the hotel says there is a/c we will have to ask the further question about who controls it & the temp.

I must say, my recent stay at this establishment was tainted by the presence of an employee who seemed determined to mar an otherwise passable experience. Allow me to recount the unfortunate encounter with this particular member of the hotel staff, whose ineptitude and condescension left much to be desired. My ordeal began with the seemingly standard check-in time of 3pm. However, I was forced to entrust my luggage to their ”luggage room” due to this policy. Upon my return for check-in, I made the grievous error of inquiring about my luggage. The receptionist who had taken over displayed an insufferable attitude, insisting that I retrieve my own bags, as if I had been suddenly promoted to the hotel's porter. To make matters worse, I was informed that the air conditioning throughout the entire hotel was non-operational. This announcement was delivered in a manner befitting a stern warden, devoid of any apology or offer of compensation for this inconvenience. It was only after I mustered the audacity to request compensation that she begrudgingly muttered, ”I can offer you free parking,” as if this paltry gesture should suffice. Regrettably, this 'compensation' left much to be desired. When I inquired about the parking fee, which, unsurprisingly, was exorbitant at 18 CHF, I could barely contain my astonishment. At this juncture, the receptionist, dripping with condescension, remarked, ”Yeah, this is Switzerland here,” insinuating that I, a mere Belgian, should be grateful for their overpriced parking, as if it were some sort of privilege. It is worth noting that it is the guests who fund her livelihood, and a modicum of respect should be obligatory. As if this litany of incompetence wasn't enough, when I discovered that my EU plug was incompatible with Swiss electrical outlets, I had no choice but to return to the reception desk. Once again, the indifferent receptionist displayed a complete lack of interest in my predicament. She dismissively informed me that no adapters were available, and the sole adapter they possessed had already been claimed by another guest. Her apathy and unprofessional demeanor were profoundly disheartening. In conclusion, it is my sincere belief that this receptionist's woeful performance reflects poorly on the hotel's overall reputation. She embodies rudeness and ineptitude to such an extent that it is clear she is profoundly unsuited for a career in hospitality. I implore her employers to reconsider her place within the industry; perhaps a career outside of customer interaction, such as working in a factory, would better suit her temperament and capabilities. On a somewhat brighter note, I feel compelled to acknowledge that the other five members of the hotel staff I encountered were, without exception, lovely, warm, and highly professional individuals. It is a tremendous shame that this particular receptionist stood in stark contrast to her colleagues, as she was the sole staff member who appeared to be disinterest

Posizione ottimale per chi arriva in treno e per spostarsi in città.Vicino all’albergo c’é il crocevia di tutti tram e pulman…camere molto grandi e pulite,il personale al ricevimento è gentilissimo e disponibile alle nostre richieste.che dire?qualità prezzo ottima!!,,,,Numeri 1!!

尼斯外觀酒店,缺乏服務我對這家酒店的期望很高,因爲名字和價格,感覺它也沒有達到。房間很小,但非常好的房間特色和美學都很棒。景色很棒,牀很舒服,我喜歡枕頭菜單。客房服務也很棒。好的食物,送貨的時間也很棒。不太好:我們房間裏的“空氣系統”整個時間都沒有工作,他們甚至可以和酒店員工進行持續的戰鬥。在我們逗留期間,它從未得到解決。當我們把它拿給前台的女士時,她告訴我們應該打開窗戶。我每晚沒有支付350美元被告知“打開窗戶”,而我也不是那種睡在房間裏的蟲子睡覺的愛好者。我們確實設法爲房間弄了一個風扇,這確實有點幫助,但態度不受歡迎。此外,我們沒有在那裏時,客房清潔沒有插電,所有東西都要在我們的房間裏充電。其中一個物品是我的電動牙刷,它已經死了。甚至在把我們的房間鑰匙完全從牆上取出來的時候。我發現這是非常不能接受的。我們精力意識很強,但如果我留下東西充電,那是有原因的。也是在我們結帳那天,客房部早上8點走進我們的房間,看到我丈夫赤身露體地走出淋浴。位置還可以,不是超級方便,總體來說是美麗的酒店,但工作人員需要一些關於如何服務和溝通的主要培訓和客人一起

Stayed in this hotel for two weeks during my official visit in Switzerland. Located just opposite to Schonegg Tram stop, this hotel is just 10 mins from Bern Bahnof (Railway Station). This is an old design hotel with all modern amenities. The staff at the reception are polite helpful. The room which I got was at the end of the corridor which was quite small in terms of width. The bed was also quite small. The room was giving a vibe of coziness though. The bathroom was neat and clean but was small The hotel has an in house restaurant located in the first floor. Overall the food in the menu were quite expensive. The room rent didn’t include complimentary breakfast so the breakfast was also quite expensive ( 7.5 CHF for express and 19.5 for Buffet) Positives 1. Courteous Staff 2. Free High speed Wi Fi 3. Complimentary Public Transport pass 4. Clean and Hygienic room 5. B’ful view from the window 6. Check In and Check out was smooth Negatives 1. Small room 2. Items in the mini bar were quite expensive 3. Small bed 4. Air Condition in the room was bit confusing in terms of controlled heating/cooling

Room is spacious and we were given a room in another building with a private balcony. Even though there is nothing to view from there facing building inside, the cushions and a table arranged there are good for a short stay with a cup of tea/coffee. Location is good. A bit far away from train station by walking, but still manageable. Walking distance to the old town area though. There was also an incident that the front desk was helpful. After checked out and left the hotel, we found we left a camera somewhere in the room. We went back to hotel and we were offered help immediately. If I will stay in this town again, will likely choose this one as first option.

Bravo, Top, Sensationell Sehr freundlicher Empfang, tolles und sehr sauberes Zimmer und ein Fantastisches Frühstücksbuffet und ein ebenso sehr freundliches auf Wiedersehen. Einfach Top gewesen, herzlichen Dank an das ganze Team.

克雷茲伯爾尼酒店是我們到瑞士的8次旅行中最喜歡的。我們在這家位於市中心的酒店住了兩個晚上,發現它很棒。你走出去就是商店和餐館,它離火車站很近。房間大小適中。我們有三個人,我們很高興發現我們的房間有兩個房間,然後我們套房內的一個小房間又放了一張牀和儲藏空間。我們有很多房間,很乾淨,現代化,地板層壓。早餐非常滿意,幫助我們開始了觀光日。前台的工作人員都非常友好和樂於助人。我們使用伯爾尼作爲我們的基地,因爲我們旅行了一天的 Interlocken 和 Grindelwald ,並發現酒店位置很好。我強烈建議預訂這家酒店供您在伯爾尼的住宿。考慮到它的位置優越,價格也合理。

Best hotel and excellent staff loved their hospitality, Mini Bar service and Breakfast menu. Fresh Smoked Salmon and Croissant was always my Favorite. Also City pass, Welcome drinks and Internet service was just perfect. Me and my family had a real good time

the hotel it is pretty close to the train station and the center of the city, good service and rooms, unfortunatly the restaurant was close while i was there. nice old style hotel. Didn't like a lot the fact that the windows of the room were somehow connected to a common space.