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Hotel Luc, Autograph Collection
4.5/565 評價

Hotel Luc, Autograph Collection

柏林市中心 柏林|距離博物館島0.79km
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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商務出差

柏林中心諾富特飯店
4.3/591 評價

柏林中心諾富特飯店

柏林市中心 柏林|距離博物館島0.48km
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.
柏林市中心萬怡飯店
4.6/571 評價

柏林市中心萬怡飯店

柏林市中心 柏林|距離博物館島0.8km
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.

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包含早餐

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瀏覽用戶對柏林飯店的評價

正在尋找博物館島附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
柏林亞歷山大廣場1號汽車旅館
4.3/592 評價
柏林市中心
PROS: - Location: Next to the Alexanderplatz metro station, super easy to go from place to place. Near the tv tower and many other attractions. Nice restaurants and cafes nearby. - Clean and comfortable rooms. Nothing bad to say about that. Many pillows. - Nice views from the upper floors. - Late check-out was possible and didn't cost anything if you were a beOne -member. It doesn't cost anything to register as a beOne -member, and you get one free breakfast, one free bottle of water (big bottle) and if possible, a late check-out on Sundays (also for free). CONS: - Soundproofing. The noice from the streets didn't bother that much on the upper floors, but you could hear everything from the hallway, if someone is walking, talking or opening doors. - Breakfast. It wasn't necessarily bad, but especially with fruits and vegetables there weren't that many options. I feel like for that price the breakfast should be better. - Staff. Again, not necessarily bad, but could've been more friendly. - Lack of mini fridge. There wasn't any mini fridge in the room. Overall a good hotel which I can recommend and would also stay here again :)
柏林約翰 F ARCOTEL 飯店
4.2/588 評價
柏林市中心
早餐不錯,但我更喜歡阿迪娜的早餐。優越的地理位置,尤其是當您收聽柏林國家歌劇院時。但是,當最低等級的房間不提供水壺時,這是非常愚蠢的(您必須為價格更高的房間付費才能擁有)。我的意思是,這些應該被視為“基本”。
柏林米特泰坦尼克凱富飯店
4.4/5127 評價
柏林市中心
房間乾淨,出行方便,從機場可以坐M3地鐵到Evangelismos下車。早餐豐富可口。
尼古拉公寓飯店
4.4/545 評價
柏林市中心
The room was fine and the area was surprisingly quiet, except during recycling! It is very convenient for Alexanderplatz. However, the breakfast was poor and the coffee undrinkable. I was tricked into paying for a replacement cappuccino and was charged for it. (It was no better). Luckily we had a kettle in the room and had brought sachets with us. The reception staff were excellent. The man we chatted to on our final day was great fun and kept us amused as we worried about our sleeper train. We left our luggage in a safe room and he offered us a key to access the lounge while we waited. Sadly the WiFi did not work in the lounge but it worked elsewhere.
柏林輝盛凱貝麗飯店式服務公寓
4.3/579 評價
柏林市中心
酒店離地鐵站走路五六分鐘,去勃蘭登堡門地鐵很方便。酒店空間不小,但有一個長長的過道比較浪費。出門過馬路就是超市,買點簡單食材在小廚房做點簡餐很方便。
柏林中心諾富特飯店
4.3/591 評價
柏林市中心
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.

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