Location
Walk 7 minutes in one direction and you are at Checkpoint Charlie. Walk 10 mins in the other direction and you are at the Mall of Berlin. Walk 20 mins in another direction and you are in the Museum area of Berlin. Loads of restaurants, supermarkets and stores right next door to the apartment. Wonderful location. Can walk everywhere, plus the subway station is right outside.
Room
Large. Clean. It's a studio apartment, so in one room you will have your bed, sofa, coffee table, desk, wardrobe and TV. Then in another room you will have your kitchen and another room is your bathroom.
Bedroom
Bed is comfortable, but for some reason, despite having a 1 double bed, the duvets supplied were for 2 single beds, rather than one big bed.
Plug sockets near the beds are useful, but they are not VERY near, but close enough.
The room is large and clean.
The TV is small and because of the size of the room, it's almost hard to see. Yes it's on a wheeled table so you can bring it closer to the bed, but the power cord limits the range of movement. It is a Smart TV though so you can cast your android phone to it. Not iOS
There is a balcony area with tables and chairs which is nice.
The AC is wall mounted as if it was a TV. It did cool the room which is surprising as the room is big.
Bathroom
Super clean. Towels and such changed daily. It's a bathtub with a shower combined. And now I am going to be SUPER picky when I say this......do NOT let this impact your decision to stay here or not, but the water pressure is good but not great. But that may be because I like to feel like the water is really shooting at my skin. Also, the shower head holder kept sliding down. Annoying, ever so slightly, but not a deal breaker
Kitchen
So useful. It's a large kitchen with a fridge plus freezer. Induction hob with 2 rings. Sink, dishwasher. Plates, bowls, cups, tea saucers and cups, cutlery, cooking pots, frying pans, utensils for them, cutlery for eating, kitchen knives, tea towels, sieves... all great and all provided. There was one review that said it only offered 1 plate set.... we had several and it was very very useful.
Laundry
The apartment has a laundry room. 3 washing machines, 3 drying units, an ironing board and good steam iron. Even the powder is provided and having a laundry room was super useful. It's on -1 floor of the West side of the building.
Breakfast
The breakfast room, on the 8th floor does have an amazing view, and the room is lovely - everything is white with stone-coloured chairs, super clean... as if designed by Apple
It's a half-buffet style, cereal, pastry, cheese, and cured meats are all help yourself. Eggs, tea and coffee are on request. I didn't like this. The staff are wonderful and very polite and well trained, but, for me, I prefer less interaction and would have preferred a full buffet-style where I can help myself to whatever I wanted without having to ask.
Gym and Sauna
Also on the 8th floor. The gym has wonderful views, there is a seated bike, treadmill, rowing machine, weight bench and some dumbbells. Max weight was 10kg for the dumbbells so really its more of a cardio room.
Service.
We arrived around 11pm, but reception is not open. You have to scan a QR code, fill in all your details, upload a photo of your passport.... then wait after it successfully registers you you can open the doors. Or you can pop into the security office where the guy will hand you a key. Much easier, but you are not explicitly told.
But, the service is good here. Everyone is very polite, very helpful, all speak English. Cannot fault them at all. Just wish the reception was 24 hours
The location is great, the room is large and clean, the laundry room is useful and the gym and breakfast room have great views. It is expensive which is the only hesitant thing about returning here, but it is comparable in price to other similar hotels but here you get a much larger room with a kitchen. Great stay!
匿匿名用戶Overall I like this hotel. However the service by 1 rude receptionist should be improved. check in experience was ruined by lady receptionist.
Service at reception
The full payment including city taxes have been paid via my credit card upon booking. The payments paid and breakdown including city taxes are stated very clearly on the booking voucher. However despite this, I was asked to pay a deposit of amount close to Euro 600 which was the full amount of my stay that was paid using my credit card. Upon asking, I asked the trainee/Lena why I have to pay so much again when I had paid the full amount via credit card.
Lena then checked with the another lady receptionist on the deposit that should be secured. However, this lady receptionist informed us to pay a deposit of euro 50 which I have no issue. However, she rudely informed me that I have to pay city tax. I told her that it has been paid and I showed her the booking voucher which clearly shows that city taxes have been paid. But she informed rudely that the amount was charged in other currency, not Euro. Seriously, when I heard this, I was shocked with the “intelligence” of this lady receptionist. She needs to be educated on what is “foreign currency equivalent” and to have some common sense. I disputed this and insisted that i had paid the full amount including city taxes, which was stated very clearly on the booking voucher. Lena agreed with me and reiterated to this lady receptionist that the booking voucher indeed stated that all payments including city taxes have been paid. Thereafter, the lady receptionist left rudely without any apologies.
The receptionists should be trained and their service should be improved. Firstly, they should have checked that I have fully paid and should not secure a a deposit of almost euro 600. Only when I asked, they rechecked, but no apologies. Secondly, even after they rechecked, they did not check clearly that city taxes have been paid and insisted me to pay city taxes. No apologies either when they found out. The service from the lady receptionist (shorter girl with curly hair) was so rude and no apologies even though she was wrong in the first place.
I highlighted this issue and feedback to the shiftleader, Andreas Levi and made known to him about the receptionists. He immediately went to check and confirmed that all payments including city taxes have been paid earlier via credit card. Thanks Andreas Levi for checking and making our stay better.
Bed
Not sure why some beds have comforters/topper while some beds without. The beds with comforters are so comfy! Our bed without comforters.
Breakfast
For Europe’s standard, I think the breakfast in this hotel is considered good. With few hot food such as overcooked bacon, overcooked sausage, baked bean, and eggs. The omelette is nice (thanks to the chef!) Some selections of bread, lots of choices of good quality teas. Few selections of juices. Coffee machine. Fresh honey comb.
Complementary water
It is odd that complimentary water is only provided to the guests for the first night despite I stay 3 nights. This is the first time I experience this in Europe. Perhaps guest should make different booking for each night.
Proximity to trains and attractions
Close proximity to train stations and some main attractions.
Summary
Overall service was good (except for 1 rude lady receptionist). I will still recommend this hotel. Take the breakfast.
訪訪客My recent stay at SO/Berlin Das Stue was nothing short of exceptional, as this luxurious boutique hotel truly surpassed my expectations in terms of style, comfort, and personalized service. Nestled in the elegant embassy district of Berlin, this architectural gem offers a unique blend of contemporary design, art, and comfort.
From the moment I stepped into the lobby, I was captivated by the hotel's distinctive aesthetic. The sleek and modern interiors, adorned with carefully curated artwork and tasteful furnishings, create an atmosphere of sophistication and artistic flair. The attention to detail is evident throughout the hotel, from the striking sculptures to the meticulously designed lighting fixtures.
The rooms at SO/Berlin Das Stue are a perfect combination of elegance and functionality. The tastefully decorated spaces feature plush bedding, comfortable seating areas, and floor-to-ceiling windows that flood the rooms with natural light. The modern amenities, including a Nespresso machine, a well-stocked minibar, and a state-of-the-art entertainment system, ensured that every comfort was met. The bathrooms, with their luxurious rain showers and premium toiletries, added a touch of indulgence to the overall experience.
One of the standout features of this hotel is the impeccable service provided by the staff. From the warm welcome at check-in to the attentive assistance throughout my stay, the staff members demonstrated a genuine commitment to ensuring that guests have a memorable experience. Their knowledge of the local area, including restaurant recommendations and transportation tips, was invaluable in helping me make the most of my time in Berlin.
Culinary delights await guests at SO/Berlin Das Stue. The hotel's restaurant, Cinco by Paco Pérez, offers an exquisite dining experience, combining Mediterranean and Catalan flavors in innovative ways. The dishes, beautifully presented and bursting with flavors, showcase the culinary expertise of the renowned chef. The hotel's bar, The Stue Bar, is a stylish spot to unwind with a carefully crafted cocktail or a glass of fine wine, accompanied by live music that adds to the vibrant ambiance.
For relaxation and rejuvenation, the hotel boasts a serene wellness area, including a spa and a fully equipped fitness center. The spa offers a range of indulgent treatments and therapies, providing a sanctuary of tranquility amidst the bustling city. The fitness center, with its modern equipment and panoramic views, allows guests to maintain their workout routine in style.
The location of SO/Berlin Das Stue is ideal for exploring the city. Situated near Berlin's iconic Tiergarten park, it offers a peaceful retreat while still being within easy reach of major attractions and cultural landmarks. The nearby Kurfürstendamm shopping street and the Berlin Zoo are just a short stroll away, providing ample opportunities for leisurely walks and shopping sprees.
In conclusion, SO/Berlin Das Stue is a haven of luxury, art, and personalized service in the heart of Berlin. From the stylish and comfortable rooms to the exceptional dining experiences and rejuvenating wellness facilities, every aspect of this hotel exudes a sense of refinement and elegance. If you are seeking a unique and memorable stay in Berlin, I highly recommend experiencing the enchanting atmosphere of SO/Berlin Das Stue.