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Hotel Luc, Autograph Collection
4.5/566 評價

Hotel Luc, Autograph Collection

柏林市中心 柏林|距離Friedrichsbrucke0.86km
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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商務出差

柏林中心諾富特飯店
4.4/596 評價

柏林中心諾富特飯店

柏林市中心 柏林|距離Friedrichsbrucke0.97km

最新預訂:4小時前

In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.
柏林市中心萬怡飯店
4.7/573 評價

柏林市中心萬怡飯店

柏林市中心 柏林|距離Friedrichsbrucke1.21km
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.

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包含早餐

夢碧幽飯店
4.4/5108 評價

夢碧幽飯店

柏林市中心 柏林|距離Friedrichsbrucke0.27km
I was checked in by a friendly receptionist at 1:20 pm and received my room right away. The lobby was nicely decorated and gave the impression of a 4-star city hotel. However, the room did not reflect 4-star standards as it was very small and a bit worn out yet clean and tidy. The room could fit a luggage rack, a small closet, a small desk as well as a small coffee table and two chairs. The queen bed was comfortable and the pillows great. The high ceiling gave the room an airy feel but the floorboards were showing their age and would need to be treated. There was a 0.5 L water bottle in the room on arrival, not replenished. There was also a safe and A/C. The trams outside were a bit noisy, but I slept well nevertheless. The thick curtains did a good job keeping the room dark in the morning. The bathroom came with a walk-in shower with excellent water pressure in the handheld shower. Amenities (shampoo, shower gel, hand soap and body lotion; no conditioner) were from Molton Brown, which is a brand I like, but they were provided in wall-mounted containers, which I don’t find as hygienic as single-use bottles even though I of course understand the motivation of saving money this way. Breakfast was served in the ground floor dining room 7–11 (weekends until noon). It would have cost a reasonable 17 EUR/person, but I did not try it. Check-out is already at 11, although they were happy to allow me to stay in the room until noon and to store my luggage until my evening flight. The hotel is located in Hackerscher Markt, with lots of restaurants and shopping in the area. The nearest Spätkauf for drinks and snacks is on the next block, and the S-Bahn to the airport is a few minutes away. Alexanderplatz is within walking distance; the centre of West-Berlin is a train ride away. Hotel prices in Berlin seem to have gone through the roof post-covid, and my nightly rate of 95 EUR felt a bit much. But I can very well see myself returning in future if the price is right. All in all a solid choice for a business trip or short holiday in Berlin.

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瀏覽用戶對柏林飯店的評價

正在尋找Friedrichsbrucke附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
柏林約翰 F ARCOTEL 飯店
4.2/594 評價
柏林市中心
為了工作而住進了這家酒店,選擇它是因為其位置和(在那時)價格便宜。 房間非常寬敞,室內的布局很有趣——洗臉池、鏡子和寫字台都位於床背後,房間里還有個獨立的步入式淋浴間。床很舒適,鋪的是硬床墊。不足之處是,房間應該沒被打掃過,因為迷你吧里有很多繁複和“各式各樣”的物品(有芥末豌豆、安全套、睡眠面膜和撲克牌),但卻沒有簡單的如水壺之類的用品。早餐很普通,不過食物的質量卻很高,但總是有隻人造鳥在唱歌或許不是每個人都喜歡的吧。 前台接待非常樂於幫忙。 酒店所在地段的環境安靜,而且它就位於外交部(Auswärtige Amt)隔壁,所以在工作時間以外,這個地區就空曠得仿若是無人之地。不過呢,從這裏出發,步行只需10分鐘就能到憲兵廣場(Gendarmenmarkt)了,在那兒你會發現很多(多半都有些貴)餐館和酒吧。 所以總的來說,如果你想有個不錯的價格及/或為了工作需要住在這個地區的話,我向你推薦這家酒店。
柏林威斯汀大飯店
4.4/5114 評價
柏林市中心
一年前我住在這裏並且審查這家酒店的屬性,我很喜歡它甚至勝過這次旅行。今年我注意到工作人員是尤其的樂於助人以及友好(不是他們一年前不這樣,它衹是更明顯)。我的行李丟了,酒店非常樂於幫助的提供免費洗浴用品,威斯汀健身包,運動鞋,T恤和短褲,這些幫助我到直到可以去購物。房間很大,在政府季的西部有一個美好的視野。我訂購客房服務通過房間裏的iPad,並在不到30分鐘內及時交付。作為SPG鉑金,我選擇了早餐作為我的免費便利設施; 雖然好,但我不會支付30或35歐元收費。 另一個偉大的住宿在威斯汀酒店。
夢碧幽飯店
4.4/5108 評價
柏林市中心
I was checked in by a friendly receptionist at 1:20 pm and received my room right away. The lobby was nicely decorated and gave the impression of a 4-star city hotel. However, the room did not reflect 4-star standards as it was very small and a bit worn out yet clean and tidy. The room could fit a luggage rack, a small closet, a small desk as well as a small coffee table and two chairs. The queen bed was comfortable and the pillows great. The high ceiling gave the room an airy feel but the floorboards were showing their age and would need to be treated. There was a 0.5 L water bottle in the room on arrival, not replenished. There was also a safe and A/C. The trams outside were a bit noisy, but I slept well nevertheless. The thick curtains did a good job keeping the room dark in the morning. The bathroom came with a walk-in shower with excellent water pressure in the handheld shower. Amenities (shampoo, shower gel, hand soap and body lotion; no conditioner) were from Molton Brown, which is a brand I like, but they were provided in wall-mounted containers, which I don’t find as hygienic as single-use bottles even though I of course understand the motivation of saving money this way. Breakfast was served in the ground floor dining room 7–11 (weekends until noon). It would have cost a reasonable 17 EUR/person, but I did not try it. Check-out is already at 11, although they were happy to allow me to stay in the room until noon and to store my luggage until my evening flight. The hotel is located in Hackerscher Markt, with lots of restaurants and shopping in the area. The nearest Spätkauf for drinks and snacks is on the next block, and the S-Bahn to the airport is a few minutes away. Alexanderplatz is within walking distance; the centre of West-Berlin is a train ride away. Hotel prices in Berlin seem to have gone through the roof post-covid, and my nightly rate of 95 EUR felt a bit much. But I can very well see myself returning in future if the price is right. All in all a solid choice for a business trip or short holiday in Berlin.
亞曼諾集團柔伊飯店
4.1/586 評價
柏林市中心
We were for a few days in Berlin to do sightseeing und entertainment. soi the location of the hotel was perfect- close to train, bus, shops, restaurants and more. also the rooms were modern, but I missed more lights in my room, in the night the lights were to dark for me...they had nice cosmetic products for hand washing, shower und hair wash, bur I missed a body lotion und shoes for the room. Our rooms were on garden-side, so it was really quite. everybody was really friendly and helpful!
哈克市場經典飯店
4.1/538 評價
柏林市中心
本網頁的說明應當精確閱讀和解釋:“有限服務”:沒有服務(或房間服務,不包括洗手間或有機接待)“自我入住”:不是報價,而是必須,但是那應該也起作用!(你在雨中拿起在古典酒店亞歷山大的行李,就不好玩了,站在一台不起的屏幕前(鍵盤沒有顯示) 電話號碼是“接待”的,一個公民不瞭解語言缺乏的問題,必須再次進入亞歷山大酒店,才能親自找一個員工。“早餐包括”:那應該知道,據當地說,早餐是計算的7歐元。再也沒有錢就值了。沒有菜,沒有蛋。提示:只吃一塊麪包,裏再吃了。否則房間是功能的,表面上是乾淨的,但是,應該用安靜的睡來制道路音的安靜。總結:由於中心位置,睡和早餐的需求較低的人都很適合。
numa | Nook房間和公寓
4.3/544 評價
柏林市中心
Perfect locations. Modern good sized rooms with nice cook top/kitchenette. The roooms facing the courtyard are quite and lovely. The location is 10/10. The only downside is luggage/storage. They have only 6 lockers and they were always busy. I had to go store my bags at a café nearby. . Would have been so much easier at a normal hotel. Needs improvement.

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