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Hotel Luc, Autograph Collection
4.4/566 評價

Hotel Luc, Autograph Collection

柏林市中心 柏林|距離Amazone zu Pferde0.86km
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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商務出差

柏林中心諾富特飯店
4.2/593 評價

柏林中心諾富特飯店

柏林市中心 柏林|距離Amazone zu Pferde0.97km

最新預訂:12小時前

In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.
柏林市中心萬怡飯店
4.6/571 評價

柏林市中心萬怡飯店

柏林市中心 柏林|距離Amazone zu Pferde1.21km

最新預訂:5小時前

This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.

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包含早餐

夢碧幽飯店
4.4/5107 評價

夢碧幽飯店

柏林市中心 柏林|距離Amazone zu Pferde0.27km

最新預訂:5小時前

I was checked in by a friendly receptionist at 1:20 pm and received my room right away. The lobby was nicely decorated and gave the impression of a 4-star city hotel. However, the room did not reflect 4-star standards as it was very small and a bit worn out yet clean and tidy. The room could fit a luggage rack, a small closet, a small desk as well as a small coffee table and two chairs. The queen bed was comfortable and the pillows great. The high ceiling gave the room an airy feel but the floorboards were showing their age and would need to be treated. There was a 0.5 L water bottle in the room on arrival, not replenished. There was also a safe and A/C. The trams outside were a bit noisy, but I slept well nevertheless. The thick curtains did a good job keeping the room dark in the morning. The bathroom came with a walk-in shower with excellent water pressure in the handheld shower. Amenities (shampoo, shower gel, hand soap and body lotion; no conditioner) were from Molton Brown, which is a brand I like, but they were provided in wall-mounted containers, which I don’t find as hygienic as single-use bottles even though I of course understand the motivation of saving money this way. Breakfast was served in the ground floor dining room 7–11 (weekends until noon). It would have cost a reasonable 17 EUR/person, but I did not try it. Check-out is already at 11, although they were happy to allow me to stay in the room until noon and to store my luggage until my evening flight. The hotel is located in Hackerscher Markt, with lots of restaurants and shopping in the area. The nearest Spätkauf for drinks and snacks is on the next block, and the S-Bahn to the airport is a few minutes away. Alexanderplatz is within walking distance; the centre of West-Berlin is a train ride away. Hotel prices in Berlin seem to have gone through the roof post-covid, and my nightly rate of 95 EUR felt a bit much. But I can very well see myself returning in future if the price is right. All in all a solid choice for a business trip or short holiday in Berlin.

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瀏覽用戶對柏林飯店的評價

正在尋找Amazone zu Pferde附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
柏林約翰 F ARCOTEL 飯店
4.2/590 評價
柏林市中心
我是通過紐約時報的一篇文章發現這家酒店的,高度推薦。位置很棒,鄰近島嶼博物館,Under Den Linden, 和 Gendarmenmarkt。走着5分鐘就可以到地鐵站。這個地區晚上的時候非常安靜,也很安全。員工都很幫忙,雖然有的時候有點冷淡。 酒店是全新的,一塵不染。裝飾很高雅很現代。大堂也用作酒吧和早餐區。我們不喜歡在大堂裏社交,但是我們真的很喜歡一份清淡的早餐。 我們的房間很明亮,衛生間很現代。很大的開放的淋浴。還有一個迷你冰箱(不是迷你吧),還有兩個煤氣爐。 頂樓的桑拿真的很好很放鬆。我們買了無線網卡,但是太慢了。幸運的是大堂裏有電腦。
柏林威斯汀大飯店
4.4/5112 評價
柏林市中心
這是我們第一次來柏林,我們在這裏住了4晚,酒店位置優越,距離出名的景點都挺近的。步行到布蘭登堡門,大屠*紀念館,聯邦議院,博物館和大教堂等等都挺方便的。此外,入住手續的辦理方便快捷,員工們熱情友好,房間非常舒適,特別是床!不過泳池居然不開放,訂房的時候可沒人告訴我們這一點,挺失望的。不過,距離威斯汀酒店10分鐘路程的另一家酒店可以遊泳!(步行)此外,大堂的wifi很好用。總的來說,到柏林短途旅遊選擇住這裏還是挺不錯的!
夢碧幽飯店
4.4/5107 評價
柏林市中心
I was checked in by a friendly receptionist at 1:20 pm and received my room right away. The lobby was nicely decorated and gave the impression of a 4-star city hotel. However, the room did not reflect 4-star standards as it was very small and a bit worn out yet clean and tidy. The room could fit a luggage rack, a small closet, a small desk as well as a small coffee table and two chairs. The queen bed was comfortable and the pillows great. The high ceiling gave the room an airy feel but the floorboards were showing their age and would need to be treated. There was a 0.5 L water bottle in the room on arrival, not replenished. There was also a safe and A/C. The trams outside were a bit noisy, but I slept well nevertheless. The thick curtains did a good job keeping the room dark in the morning. The bathroom came with a walk-in shower with excellent water pressure in the handheld shower. Amenities (shampoo, shower gel, hand soap and body lotion; no conditioner) were from Molton Brown, which is a brand I like, but they were provided in wall-mounted containers, which I don’t find as hygienic as single-use bottles even though I of course understand the motivation of saving money this way. Breakfast was served in the ground floor dining room 7–11 (weekends until noon). It would have cost a reasonable 17 EUR/person, but I did not try it. Check-out is already at 11, although they were happy to allow me to stay in the room until noon and to store my luggage until my evening flight. The hotel is located in Hackerscher Markt, with lots of restaurants and shopping in the area. The nearest Spätkauf for drinks and snacks is on the next block, and the S-Bahn to the airport is a few minutes away. Alexanderplatz is within walking distance; the centre of West-Berlin is a train ride away. Hotel prices in Berlin seem to have gone through the roof post-covid, and my nightly rate of 95 EUR felt a bit much. But I can very well see myself returning in future if the price is right. All in all a solid choice for a business trip or short holiday in Berlin.
亞曼諾集團柔伊飯店
4.1/582 評價
柏林市中心
We were for a few days in Berlin to do sightseeing und entertainment. soi the location of the hotel was perfect- close to train, bus, shops, restaurants and more. also the rooms were modern, but I missed more lights in my room, in the night the lights were to dark for me...they had nice cosmetic products for hand washing, shower und hair wash, bur I missed a body lotion und shoes for the room. Our rooms were on garden-side, so it was really quite. everybody was really friendly and helpful!
哈克市場經典飯店
4.1/538 評價
柏林市中心
本網頁的說明應當精確閱讀和解釋:“有限服務”:沒有服務(或房間服務,不包括洗手間或有機接待)“自我入住”:不是報價,而是必須,但是那應該也起作用!(你在雨中拿起在古典酒店亞歷山大的行李,就不好玩了,站在一台不起的屏幕前(鍵盤沒有顯示) 電話號碼是“接待”的,一個公民不瞭解語言缺乏的問題,必須再次進入亞歷山大酒店,才能親自找一個員工。“早餐包括”:那應該知道,據當地說,早餐是計算的7歐元。再也沒有錢就值了。沒有菜,沒有蛋。提示:只吃一塊麪包,裏再吃了。否則房間是功能的,表面上是乾淨的,但是,應該用安靜的睡來制道路音的安靜。總結:由於中心位置,睡和早餐的需求較低的人都很適合。
numa | Nook房間和公寓
4.4/543 評價
柏林市中心
Perfect locations. Modern good sized rooms with nice cook top/kitchenette. The roooms facing the courtyard are quite and lovely. The location is 10/10. The only downside is luggage/storage. They have only 6 lockers and they were always busy. I had to go store my bags at a café nearby. . Would have been so much easier at a normal hotel. Needs improvement.

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