美國長住精選套房飯店 - 博蒙特(Extended Stay America Select Suites - Beaumont)

Floor was sticky and dirty. I was afraid to walk barefoot. Smelled like the waiting room at the vet's office (I had a pet room). Furniture old and scuffed up. NO coffee machine or dishes or pots and pans. (I did notice a note that those things were available if you ask. NO hair dryer. Open bag of trash in the back entry, spilled on the floor. Everything very dated and old and unkept. I would not stay here again or recommend it. I paid $129 with the $25 pet fee.

Staff is very friendly and helpful, check in was smooth and quick. We got a very nice room and there is a laundry room which was a huge convenience. Having been in a number of hotels traveling it was so nice that everything in the room worked and had no issues. Zero complaints at all and the weekly rates were affordable for anyone planning that extended stay.

I love the service great and they accommodated every need i had. Overall caresmatic at its best. The rooms are nice, it's a nonsmoking facility so that's great cause I have children so the a**osphere is not so toxic 🤣 also their rates are reasonable.

Y’all are saying this place is so great yadda yadda. YOU ARE LYING!!! Advertised rate $58. Get here it’s $80 plus tax. AC barely works. It’s 2am now and MISERABLE in the heat. Nothing can be done but leave. It’s tempting. “Fully equipped kitchen”. Not. Even. Close. No cooking utensils, plates, silverware NOTHING. “Lobby” is a sauna. Bathroom full of mold. Beds are like prison cots literally mattress on a flimsy metal frame. Every surface sticky. Musty smelling. That’s if you can get past the skunk smell. Towels stained. Disgusting. And WHY are room numbers written on all the garbage bags? This is all just beyond bizarre

Terrence, night desk clerk made repeated racial comments directed towards the guests. He was rude and sarcastic. He behaved as if he was disturbed about doing his job when called by assistance several times to come to the desk to check guests in. His appearance was not presentable along with alcohol on his breath. A female co-worker showed up because she said she hear him asked him was he drunk. She tried to stifle her laughs several times as she indicated laughing at Terrence. She did clearly explain one of the hotel’s policies which Terrence was unable to do without sarcasm.

I arrived late in the evening and there was no one at the front desk. After using the phone in the lobby to call the corporate help desk, I was told there was no one to check me in and my reservation would be cancelled. The next day I attempted to get a refund and was told Extended Stay denied my refund request. I've now called three times and haven't gotten anywhere with the refund for a reservation that they cancelled... not me.

The room was clean, however the bathroom sink leaked and had to use the shower rug to get it cleaned up. We used the kitchen sink to wash hands and brush our teeth. Then I discovered the refrigerator and freezer & was on but not cooling. It was disappointing since I really use and need lots of cool water daily. But stuff was nice and they did get the bathroom sink fixed.

It was good for the price. The room stayed cool and it was quiet. Overall, the room was clean but had a musky smell like the a/c needed to be cleaned. The room does need some maintenance as in running toilet, dresser drawer fixed, update kitchen vent fan (rusty), and the floor trim around the tub needed to be reattached. I did like the nice size waste baskets.

I am very impressed with the staff. The green manager, Jake, will go out of his way to help. Every staff member I've dealt with has been great. Room is clean and comfortable. I've stayed in many extended stay place over the years. I've experienced both good and bad service. I rarely write reviews but...I just feel that Jake and his staff have went above and beyond to see that my wife and I are comfortable and taken care of. I appreciate this.