The hotel had great location and tasty breakfast. The room was nice and good toilet. Great room service for bringing your delivered food to your room for you. However the staff needs to improve their communication skill and knowledge. I was told that I could buy breakfast prior to the day I want the breakfast and I didn’t have to book a time slot. However when I wanted to check out I was told that I was charged the price of the breakfast that is bought on the day, not the day prior. I later talked to the staff and they understood their staffs mistake. The hotel doesn’t have dinner service I was told.
Really difficult to locate the entrance, it is literally a hiding space. But the stay was really clean and spacious, and location is excellent for walking around.
The location of the hotel was perfect. Although our room on the top floor was extremely hot and cramped. The free standing air-conditioning unit didn't make a difference to the temperature. I appreciate that this is an old building, but this wasn't the luxury stay we were expecting. It wasn't a bad experience, just an average one. All staff were extremely friendly and helpful.
The room is in need of general updating, the window needs a good scrub, and the squeaky floorboards...However, the room layout is perfect for three proper single beds as we had wished for, and it is clean and well equipped. Tim at the Reception Desk is the perfect reason to stay at Royal Hotel! Of course the lady who cleaned the rooms is exceptionally responsive and caring. Makes the wet 2-day Bath experience so 'sunny' to us! Thank you Royal Hotel!