「In general it's a nice hotel in a perfect location if you need to be in Cricklewood. It's a nice design with nice rooms and decent heating system. The coffee and meats and cheeses in the buffet are nice.
On this trip however there was a few minor little items to complain about.
1. There was no shampoo or conditioner in the room
2. No-one answered the main reception number when I called about 1.
3. The hot water was just bearly hot enough to have a bath.
4. Breakfast was a bit crowded at 9am and they hinted I should leave to make room. I ignored the request.
5. When I finally asked one of the housekeeping staff in person for some shampoo and soap they asked me when I was checking out..... As if that had any bearing on the request.
6. The checkout time is 11am which is obscenely early for a check-in of 3pm anyway.
7. There is no fridge in the room.
Overall this hotel is now on the very limit of worth the cost. I expect better for the price of the room.」
YYuganathanUnforgettable Stay
“My stay here was nothing short of amazing! The host’s dedication to making guests feel at home is unmatched. The property was immaculately clean, and the serene environment provided the perfect escape from the hustle and bustle. I would 100% recommend this accommodation to anyone and look forward to returning myself!”
SShahid RazzaqGreat Location, Terrible Service”
I recently stayed at this hotel during a business trip. While the room itself was nice and the location superb, the service was extremely disappointing. The staff, particularly two individuals from the reception team(both was indian guys), were rude and unhelpful. Despite the hotel’s policy clearly stating that room service was available, I was told repeatedly to “come down” instead of receiving the assistance I needed. My team had booked an executive room, expecting a premium level of service, but the attitude and unwillingness to help made for an unpleasant experience. For a business traveler expecting professionalism, this fell well short. Would not recommend if you value good customer service.