發布於 2018 年 4 月 12 日
訪客
第二次住這個酒店,去前台價格不便宜,從網上定要好很多,在這裏先說個其他事情:我們開始訂了Mombasa beach hotel ,碰到一個非常無語的(這裏不說髒話,用無語表示)的接待和酒店經理,就是不給我們住,即使在網上已經確定訂單了。去哪兒網客服也溝通多次,居然置之不理,強烈要求去哪兒網封殺蒙巴薩海灘度假酒店!還好去哪兒網退還我支付費用,還賠償我一些money,贊一個去哪兒網!
說回Bamburi beach hotel,說實話,酒店位置沒話說,服務也很棒,德國人管理的,一日三餐也豐盛,酒店設施一般,但服務規則幾近法律般苛刻,最最重要的是,酒店進去全是歐美白人,而且很多事歐美老頭老太到非洲來找靚女帥哥的,看的着實辣眼。
該酒店的目標客戶很明顯為白人,服務對我們還是有明顯感覺到區別的-負責任的說。
因為酒店麪朝大海,地理位置優越,所以有些房間是很有地理優勢,我們到的第一次,接待給了一個幾乎沒有視線的房間,我去溝通過,給了一個半點視線的房間,反正換了三次房間,都沒有滿意的,而歐美人的房間都是視野條件最好的,其中很多後來的歐美人,都可以拿到好房間。
整體來說,優質服務需要你耐心的溝通,房費含三餐的性價比還是很高!
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每晚起價:SAR816
發布於 2025 年 7 月 19 日
Razia Kanani
It was great.
The price was a bit high but on the whole It was fantastic
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每晚起價:SAR625
發布於 2024 年 8 月 25 日
訪客用戶
I enjoyed my stay at the hotel. Excellent location and very friendly staff. The food was also so delicious. I checked in on my birthday and I happened to mention while checking it at the from desk. The hotel was kind enough to surprise me with cake at dinner. That absolutely made my day. Forever grateful for that .
The only issue was that there was a lot of furniture in the room making it cramped up yet it was a spacious room . The hotel can also improve on cleanliness in unseen places such as under the beds and tables. Other than that, I highly recommend the hotel their rates are pretty reasonable and there’s value for money.
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每晚起價:SAR358
發布於 2025 年 11 月 10 日
訪客用戶
不錯的酒店,比這個海岸線上的很多都實惠。在PrideInn Paradise參加會議時住在這裏,沒有抱怨!
唯一的問題是,旅行預訂在抵達時沒有顯示,但酒店很棒,並整理了它。
寬敞的房間,廚房,冰箱,水壺,非常適合泡茶!
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每晚起價:SAR515
發布於 2025 年 3 月 14 日
訪客用戶
乾淨衞生,靠近海邊,環境優美宜人,交通便利,黑人前台非常有耐心,我的英語水平不好,前台也沒有不耐煩,很用心。
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每晚起價:SAR490
發布於 2024 年 4 月 5 日
訪客用戶
在度假村的美麗住宿,從接待處到餐廳,工作人員都很棒,幫助我們超越了他們的職責,甚至確保我們的小傢伙從我們在海灘的一天得到一些食物。
酒店有點舊,傢俱需要換房間
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每晚起價:SAR366
發布於 2025 年 6 月 16 日
訪客用戶
My experiences include both good and bad ones:
GOOD: I checked in on 12th evening and booked for 1 night original on trip.com. Then I really had a good time there. Relaxed in my primitive stylish big room with sea view, sang karaoke with some of the staffs and clients there. The staff Victor is a talented rap singer👍🏻. One of the staffs named Junior (which is a very good staff) warmly helped me with online shopping. So I extended 2 days because of the very good mood at the very beginning. The extended 2 days were not paid by trip.com, but were supposed to be paid directly with POS machine when I leave.
BAD:
Bad things happened in the early morning of 15th June, when I need to rush to the airport. One of the staff(a different staff, not Junior, not Victor) speaks no English, go to take the POS machine very slow (let my Uber wait and I almost not able to catch my flight) and overcharged me twice the amount I should pay, because of wrong operation of POS machine. I found out this fact hours later when check my account I was not in Mombasa even Kenya.
Another thing to mention, I informed almost every staff I know in Ziwa that I have to leave at 5am on 15th, so the 550KSH for restaurant should be charged before I go, either in the evening of 14th before they close, or in the morning of 15th, together with the extended 2 days’s room fees. But in reality, no one informed me, and I thought it was included in the final payment I paid by POS machine in the 15th morning. And then on my way, Ziwa contact me to ask for the 550KSH. I am out of Kenya, and I need to ask Kenyan friend to transfer me through m-pesa and then I pay her dollars.
I kindly request Junior to help accelerate my refund process, and he promised to do so. I am currently waiting for the updates.
But still, I don’t think these unpleasant mistakes should happened, which cause a lot of trouble, worries, a waste of time and effort, and excessive money on service fees, transaction fees and exchange rate losses. I am very upset and angry, because I am busy and in urgent need of money. These mistakes also reflect the deficit of ziwa’s general management and staff capacity building.
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每晚起價:SAR213
發布於 2026 年 2 月 17 日
訪客用戶
可可精品酒店,潛力很大,房間乾淨,很寬敞,但裝修老舊,需要裝修。
位置優越,就在海灘上,海景很棒。工作人員不能爲你做足夠的事,特別是接待處的女士!
游泳池本身是可愛和乾淨的,但是很少有太陽躺椅需要更換,而且陰影很少。
餐廳的食物非常好,新鮮煮熟。我們到達晚了,他們留下來確保我們吃晚餐。在另一個晚上,我們告訴他們,我們不會及時回來吃飯,所以他們給我們發送了What's App的菜單,並在我們回來時爲我們保留食物。
我們在可可精品酒店度過了愉快的時光,但如果裝飾達到標準,那就更好了。
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每晚起價:SAR238
發布於 2025 年 4 月 21 日
訪客用戶
所有超級👍☺️ 大洋就在附近!酒店第一線👍👍👍👍 食物很好吃 👍👍👍 女招待員幫忙處理任何問題❤️❤️❤️❤️
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每晚起價:SAR163
發布於 2024 年 8 月 14 日
Abdelmalik
I love this resort it’s in front the beach and it was my second time to go there
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每晚起價:SAR251